Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Timeline
Generic

EDNA JOAN MWANGI

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Manager, Benefits and Wellness

Acclara
06.2022 - Current
  • Grew a benefits team of 3, empowered them to be the best versions on themselves, and provided them with tools to be successful
  • Administered employee benefit plans including medical, dental, vision, life, disability, voluntary, and lifestyle benefits, ensuring compliance with applicable state and federal laws
  • Managed benefit administration including plan renewals, evaluation, and management of the total benefits package
  • Conducted successful open enrollments including project planning, setting up benefit presentations for employees, partnering with the HR systems team to setup new benefit configuration, ensuring new benefit guides were created, and communications were clear and engaging
  • Liaised with new benefit vendors and benefit brokers, establishing relationships that would help support employees and administrators
  • Assisted with setting up new file feeds, and manually ran, audited, and submitted files in the interim
  • Handled escalated inquiries in a benefits employee ticketing system, ensuring issues were handled in a timely manner
  • Partnered with the learning & development team to launch a benefit education series to keep the employees abreast of all plan offerings
  • Implemented a new employee wellness program geared towards improving overall health and wellbeing
  • Supported employees by providing well-rounded benefit programs, listening to their feedback, and advocating for change where necessary
  • Supported a large merger by completing benefit harmonization, taking positive attributes from all company benefits to ensure total reward packages were healthy and within budget, and communicated changes effectively to all employees
  • Served as the point of contact for IRS, ERISA, form 5500, and required filings
  • Managed and motivated employees to be productive and engaged in work
  • Accomplished multiple tasks within established timeframes
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Payroll and Benefits Specialist

Acclara
09.2017 - 06.2022
    • Processed timely payroll using Dayforce payroll system for approximately 1,400 exempt and non-exempt employees in multiple states
    • Processed and maintained a thorough tracking system for all garnishments
    • Balanced and audited payroll upon completion
    • Performed all payroll related status changes such as new hires, transfers, promotions, payroll changes, personnel changes, leave, and separations
    • Provided payroll reports to various departments including accounting, operations, and senior leaders
    • Conducted analyses on a broad range of compensation projects, including financial analysis of compensation programs and initiatives including incentive design and planning, competitive pay analyses, etc
    • Worked with business partners and recruiters on compensation matters, including job evaluations and providing recommendations for various compensation actions
    • Effectively evaluated plans to ensure corporate needs are being met, providing advice for necessary changes, and recommending improvements
    • Assisted employees throughout the year with all benefit questions, life events, and new hire enrollments
    • Assisted with Cobra and 401(k) retirement plan administration; coordinated and oversaw bi-weekly orientation benefit presentations
    • Organized open enrollment for medical and voluntary benefit plans and executed monthly billing to vendors
    • Checked employees' benefits enrollment for accuracy and inputted all data into Dayforce.
    • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions
    • Conducted annual open enrollment sessions to ensure employees were well-informed about their options and plan changes.
    • Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
    • Observed strict procedures to maintain data and plan participant confidentiality.
    • Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
    • Explained benefits to plan participants in easy to understand terms in order to educate each on available options

Assistant General Manager

Four Points
08.2016 - 09.2017
  • Developed and implemented personnel policies and procedures, and assisted department heads with implementing policies and procedures with their departments
  • Provided guidance to the leadership team regarding employee morale, employee relations, coaching, counseling, and discipline.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Maintained a positive relationship with staff and ensured any employee grievances were monitored and resolved in a timely and professional manner
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Organized new employee orientation
  • Explained all the human resources policies, procedures, standards, and regulations to each employee
  • Addressed all employee relations concerns including but not limited to harassment allegations and work complaints
  • Conducted exit interviews and verified that employment termination paperwork was complete
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Human Resources Business Partner

Great Rift Valley Complex and Golf Resort
01.2012 - 07.2016
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Coached approximately 8 managers on effective employee relations strategies to address workplace conflicts proactively.
  • Provided guidance to the leadership team regarding employee morale, employee relations, coaching, counseling, and discipline
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Partnered with 4 senior leaders on organizational development initiatives for continued growth.
  • Conducted exit interviews and verified that employment termination paperwork was completed
  • Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
  • Developed and implemented personnel policies and procedures
  • Tracked the performance of all employees within engineering, landscaping, golf, housekeeping, front office, and guest relations departments
  • Provided exceptional customer service leadership by responding to all guest related issues on property, in person, via email, and TripAdvisor
  • Resolved employment-related disputes through proactive communication
  • Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
  • Promoted and enabled necessary changes to align operations with strategic plans.
  • Championed diversity and inclusion initiatives, cultivating a welcoming organizational culture for all employees.

Assistant General Manager

Residence Inn by Marriott
12.2010 - 12.2011
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored 8 - 12 staff members quarterly, fostering a supportive work environment that enhanced employee performance and retention.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

Master of Science - Human Resources Management

Houston Christian University
Houston, Texas
01.2022

Skills

  • Configuration
  • Financial analysis
  • Kronos
  • Microsoft office suite
  • Time Management
  • Ticketing System
  • Process Improvement
  • Team Leadership
  • Verbal and written communication
  • Complex Problem-Solving
  • Policy Implementation
  • Work Planning and Prioritization

Personal Information

Title: Manager, Benefits and Wellness

Affiliations

  • Society of Human Resources Management
  • Boy Scouts of America

Timeline

Manager, Benefits and Wellness

Acclara
06.2022 - Current

Payroll and Benefits Specialist

Acclara
09.2017 - 06.2022

Assistant General Manager

Four Points
08.2016 - 09.2017

Human Resources Business Partner

Great Rift Valley Complex and Golf Resort
01.2012 - 07.2016

Assistant General Manager

Residence Inn by Marriott
12.2010 - 12.2011

Master of Science - Human Resources Management

Houston Christian University

Similar Profiles

CREATE PROFILE
EDNA JOAN MWANGI