Edna Phillips
Debord,KY
Summary
Proven Client Care Specialist with a track record of enhancing customer satisfaction and streamlining operations at Addiction Recovery Care. Expert in conflict resolution and customer relations, consistently exceeding client expectations. Achieved significant improvements in client communication and service delivery, demonstrating strong work ethic and reliability.
Overview
15
15
years of professional experience
Work History
Client Care Specialist
Addiction Recovery Care
05.2023 - Current
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Interacted with team members across departments to research and resolve customer issues.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Streamlined client communication for better understanding of their needs and preferences.
- Enhanced client satisfaction by providing exceptional support and timely resolutions to issues.
- Built strong relationships with clients, consistently exceeding their expectations with quality service.
Assistant Restaurant Manager
Arbys Of Winchester
04.2009 - 05.2012
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Education
High School Diploma -
Cornerstone Christian Academy
Peachtree Corners, GA12.2023
Skills
- Customer Relations
- Family Support
- Customer Service
- Work Ethic and Integrity
Timeline
Client Care Specialist
Addiction Recovery Care
05.2023 - Current
Assistant Restaurant Manager
Arbys Of Winchester
04.2009 - 05.2012
High School Diploma -
Cornerstone Christian Academy
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