Edna Portillo
Dallas,TX
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
1
1
year of professional experience
Work History
Front Office Assistant/Office Administrative Assistant
Texas Urology Specialists
2023.10 - 2024.03
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Front Desk Medical Receptionist
Texas Digestive Disease Consultants
2023.05 - 2023.09
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Medical Assistant/Office Administrative Assistant
Wellmed Medical
2022.11 - 2023.05
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Education
Technical Diploma - Medical Assistant
PCI Health Training Center
Dallas, TX02.2018
High School Diploma -
Moises E Molina High School
Dallas, TX06.2015
Skills
- Listening Skills
- File Organization
- Problem-solving skills
- Time Management
- Scheduling appointments
- Administrative Skills
- Data Entry
- Patient Charting
- Schedule Management
- Document Management
- Insurance Verification
- Medical Terminology
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Office Assistant/Office Administrative Assistant
Texas Urology Specialists
2023.10 - 2024.03
Front Desk Medical Receptionist
Texas Digestive Disease Consultants
2023.05 - 2023.09
Medical Assistant/Office Administrative Assistant
Wellmed Medical
2022.11 - 2023.05
Technical Diploma - Medical Assistant
PCI Health Training Center
High School Diploma -
Moises E Molina High School
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