Edna Ramon
San Tan Valley,AZ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
32
32
years of professional experience
Work History
Waitress-volunteer
Chandler Boulevard Lounge
10.2017 - 02.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
Court Customer Service Supervisor
City Of Mesa
10.1991 - 02.2021
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Completed bi-weekly payroll for 14 employees.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Gilbert High School
Gilbert, AZ05.1988
Skills
- Guest Relations Management
- Order Accuracy
- Food safety understanding
- Dining area maintenance
- Customer Service
- Safe Food Handling
- High-volume dining
- Cash Handling
- Supply Restocking
- Order Taking
- Food Running
- Financial Management
- Workforce Management
Languages
Spanish
Professional Working
Timeline
Waitress-volunteer
Chandler Boulevard Lounge
10.2017 - 02.2024
Court Customer Service Supervisor
City Of Mesa
10.1991 - 02.2021
High School Diploma -
Gilbert High School
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