Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edna Sanchez

San Antonio,TX

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Focused with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid Sales background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.

Motivated sales professional offering 3 years of progressive sales and customer assistance experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations.

Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Multi-talented, consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Overview

9
9
years of professional experience

Work History

Customer Support Specialist

MassMutual
06.2022 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Resolved customer complaints with empathy and patience, restoring client confidence in company.
  • Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
  • Enhanced knowledge sharing within team, ensuring all members were up-to-date with latest product information.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Created user accounts and assigned permissions.

Sales Associate

Cricket Wireless
10.2019 - Current
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Drove team revenue totals by bringing in the number of sales.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Increased sales by 10% over 3 months by offering consultation on products and services and applying customer service and upselling techniques.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Solved customer challenges by offering relevant Advice, products and services.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.

Logistics Coordinator

Amazon
08.2017 - 12.2018
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Coordinated dispatching of 1 driver to accomplish daily delivery requirements.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Processed and entered all customer orders into database and provided proactive customer service for all accounts.

Housekeeper

Irasema’s Cleaning Services
10.2015 - 11.2017
  • Kept building entryway glass clean and polished for professional presentation.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Verified cleanliness and organization of storage areas and carts.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed waste paper and other trash from premises to designated area.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Trained new Employees on all departmental procedures and provided assistance in finding necessary items and cleaning supplies.
  • Operated and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
  • Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Worked on team of 2 staff members to service 10 rooms daily.

Education

Diploma -

Southwest High School
Fort Worth, TX
5 2016

Skills

  • Stocking and Replenishing
  • Merchandising Knowledge
  • Sales
  • Product and Service Sales
  • Point of Sale Knowledge
  • Exceptional Customer Service
  • Financial Transaction Processing
  • Client Service
  • Shipment processing
  • Dining area maintenance
  • Cash register operations
  • Relationship building
  • Phone and online Software knowledge
  • Contract preparation
  • Excellent people skills
  • Adapt to diverse groups
  • Sales expertise
  • Proficient in Prioritizing Tasks
  • Upselling
  • Cash register operation
  • Merchandising understanding
  • Problem-solving skills
  • Sales training
  • Professional demeanor
  • Loss prevention
  • Expert in Online software for example, Microsoft word, excel, Mac OS, PowerPoint, Skype, Microsoft office, and social media

Languages

Spanish
Native or Bilingual

Timeline

Customer Support Specialist

MassMutual
06.2022 - Current

Sales Associate

Cricket Wireless
10.2019 - Current

Logistics Coordinator

Amazon
08.2017 - 12.2018

Housekeeper

Irasema’s Cleaning Services
10.2015 - 11.2017

Diploma -

Southwest High School
Edna Sanchez