EDNA SMITH
Sacramento,CA
Summary
Highly skilled Lead Behavioral Health Technician with a solid background in counseling, mental health therapy, and crisis intervention. Strengths include exceptional communication skills, the ability to handle high-stress situations, and deep knowledge of behavioral health practices. Proven track record in implementing effective behavior treatment plans and contributing to team objectives. Dedicated to helping develop skills and manage behaviors in an individualized way. Practiced multitasker with excellent time management, problem-solving and conflict resolution skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Behavioral health professional with extensive experience in managing patient care and treatment plans. Proven ability to collaborate with multidisciplinary teams to achieve optimal patient outcomes. Reliable team player with strong adaptability and problem-solving skills, known for effective communication and compassionate care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Behavioral Health Technician
Yolo Community Care Continuum
08.2021 - Current
- Compassionate lead behavioral technician with a solid background in providing care and support for patients in mental health settings.
- Possess strong skills in behavioral management, therapeutic communication, and crisis intervention, contributing to safe and positive patient outcomes.
- Developed and executed individualized care plans for patients, resulting in an increase in patient satisfaction scores as measured by post-treatment surveys.
- Collaborated with interdisciplinary teams to refine treatment protocols, directly contributing to a reduction in crisis incidents.
- Facilitated weekly training sessions for new staff on behavioral health best practices, enhancing team competency and retention rates.
- Monitored patient progress through regular assessments, which led to timely adjustments in care and decrease in hospital readmissions during my tenure.
- Passionate with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining.
- Demonstrated understanding of data collection and recordkeeping requirements.
- Promote academic, functional, and social skills development within facility and community environments.
- Implemented evidence-based practices to improve the quality of care provided to patients.
- Facilitated group therapy sessions focusing on specific behavioral health issues, fostering a supportive environment for approximately 14 participants.
- Utilized crisis intervention techniques to de-escalate challenging situations and maintain a safe environment for patients and staff.
- Collaborated with the medical team to ensure seamless integration of physical and mental health care services.
Assistant Store Manager
Wallgreens
02.2006 - 03.2019
- Provide strategic leadership to a team of 25 employees and encouraged them to achieve set goals.
- Identify requirements and recruited employees accordingly to meet staffing needs.
- Conducted effective training and development programs for employees to boost performance and optimize knowledge base.
- Analyze and approve contracts and maintained inventories by maximizing the availability of merchandise and services.
- Managed overall operations related to store administration while maintaining compliance with policies and procedures.
- Execute purchasing plans and communicated with vendors/shippers to administer inventory.
- Generate significant revenue by developing holiday activities and promotions schedules throughout the year.
- Developed effective marketing displays for the sales floor and store windows in close collaboration with vendors and manufacturers.
- Adhered to all legal requirements to build the stability and reputation of the store.
- Scheduled staff, planned work assignments, and monitored employee performance.
- Collaborated with store managers and corporate offices to ensure compliance with company policies and procedures.
- Received promotions from MGT to ASMT and ASM through outstanding performance.
- Spearheaded and completed a project of reducing inventory by 4% on time and within budget.
- Augmented net provider score through the development and execution of robust strategies.
- Build and promoted a safe and clean store environment for customers and employees' protection.
- Increased customer/staff engagement by resolving potential issues, including complaints and grievances.
- Enhanced and maintained productivity through the development and execution of cross-training methods.
- Achieved high-level client satisfaction by offering excellent customer service and resolving potential issues.
Intern
Dr. Ragi Medical Office
01.2005 - 06.2005
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient check-in efficiency by streamlining administrative processes.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Managed emergency appointment requests efficiently, ensuring critical care was not delayed.
- Oversaw office records and maintained strict document control.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
- Aided with prescription refill requests.
- Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
- Managed patient records to ensure compliance with healthcare regulations, enhancing organizational reputation for reliability.
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
- Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
- Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
- Pulled charts and prepared for nurse and doctor assessment.
- Entered procedure codes and diagnosis codes into medical billing software.
Education
Master of Arts - Psychology
Los Angeles Pacific University
San Dimas, CA06-2026
Master of Healthcare Administration - Healthcare Administration
University of California, Los Angeles
Los Angeles, CA03.2025
Bachelor of Science - Health Sciences
California State University-Sacramento
Sacramento, CA06.2023
Associate of Arts (AA) - Behavioral Sciences
Merritt College
Oakland, CA06.2020
Skills
- Case Management
- Individualized service planning
- Therapeutic communication
- Behavior intervention plans
- Care coordination
- Motivational interviewing
- Case management
- HIPAA requirements
Affiliations
HCA
Certification
CPR/AED/FIRST AID 5/30/2025
NCI CPI 6/18/2025
Timeline
Lead Behavioral Health Technician
Yolo Community Care Continuum
08.2021 - Current
Assistant Store Manager
Wallgreens
02.2006 - 03.2019
Intern
Dr. Ragi Medical Office
01.2005 - 06.2005
Bachelor of Science - Health Sciences
California State University-Sacramento
Master of Arts - Psychology
Los Angeles Pacific University
Master of Healthcare Administration - Healthcare Administration
University of California, Los Angeles
Associate of Arts (AA) - Behavioral Sciences
Merritt College
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