Edna Tromba
Fuquay-Varina,NC
Summary
Dynamic Office Manager with a proven track record at Troga Services, LLC, enhancing office efficiency and customer satisfaction. Expert in office administration and customer relations, I significantly reduced waste while fostering a positive team environment. Skilled in data entry and clear communication, I excel in fast-paced settings, always prioritizing confidentiality and client loyalty.
Overview
21
21
years of professional experience
Work History
Office Manager
Troga Services, LLC
03.2021 - 09.2024
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Senior Procurement Manager
Conduent
09.2017 - 02.2021
- Developed comprehensive category management plans, aligning product sourcing with organizational requirements and budget constraints.
- Streamlined procurement processes for increased efficiency and cost savings through strategic sourcing initiatives.
- Conducted market research to stay informed on industry trends and best practices, guiding more informed decision-making within the procurement team.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Established and maintained accurate records of purchases, pricing and payment terms.
Speech Therapy Interpreter (English-Spanish)
Little Angel's Communications
01.2015 - 07.2016
- Communicated with clients to understand interpreting needs and provide best service possible.
- Maintained message content, tone, and emotion as closely as possible.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Implemented new learning techniques to enable parents to understand the special needs of their children with autism and non-verbal conditions.
Preschool Teacher
Westminster Presbyterian Church
09.2010 - 06.2012
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Established positive communication with parents in daily conversation and formal conferences.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Supported students in developing self-esteem and self-confidence.
- Monitored classroom to verify safe and secure environment.
Preschool Teacher/ Spanish Teacher
YMCA
09.2008 - 05.2010
- Designed creative lesson plans in english and spanish, that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Assisted and supervised 15 children through entire school day.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Helped new preschool children get used to classes by giving one-on-one support.
- Organized and supervised large and small group activities.
- Implemented age-appropriate curricula to meet needs of young learners.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Monitored classroom to verify safe and secure environment.
- Supported students in developing self-esteem and self-confidence.
- Applied play-based strategies to provide diverse approaches to learning.
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Explained concepts and assignments in both native and non-native languages.
- Evaluated student performance using various assessment tools, providing constructive feedback, and working closely with struggling learners to improve outcomes.
- Assisted in development of extracurricular activities and special events.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Spanish Preschool Teacher Leader
Spanish for Fun
10.2003 - 03.2005
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
- Coordinated special events or programs for the preschool community, strengthening bonds between students, families, and staff members.
- Developed strong relationships with parents through open communication, resulting in increased parent involvement and support.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Established positive relationships with students and families.
- Modeled positive behavior and communication skills for students.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Created safe and nurturing learning environment for preschoolers.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Developed innovative activities to engage young children in learning process.
- Facilitated connection with nature through regular educational outdoor excursions, enhancing environmental awareness.
- Encouraged critical thinking and problem-solving skills with specially designed activities and games.
- Promoted physical health through organized outdoor play and activities, supporting overall well-being.
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences
Education
BBA - Business Administration
Universidad Del Tepeyac, AC
Mexico City01-2001
Skills
- Customer service
- Organizational skills
- Customer relations
- Clear oral/written communication
- Classroom organization
- Child development
- Parent-teacher communication
- Lesson planning
- Activity planning
- Curriculum planning
- Bilingual in Spanish & English
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Troga Services, LLC
03.2021 - 09.2024
Senior Procurement Manager
Conduent
09.2017 - 02.2021
Speech Therapy Interpreter (English-Spanish)
Little Angel's Communications
01.2015 - 07.2016
Preschool Teacher
Westminster Presbyterian Church
09.2010 - 06.2012
Preschool Teacher/ Spanish Teacher
YMCA
09.2008 - 05.2010
Spanish Preschool Teacher Leader
Spanish for Fun
10.2003 - 03.2005
BBA - Business Administration
Universidad Del Tepeyac, AC
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