EDNA UDUMEBRAYE
Abuja,FCT
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Goal-oriented manager with distinguished experience in industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Goal-oriented manager with distinguished experience in industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
18
18
years of professional experience
Work History
Sales Manager
SSENDI FASHION WORLD
10.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Resolved customer issues quickly to close deals and boost client satisfaction
Customer Service Representative
VEEGO PLACE
01.2016 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Data Entry Clerk
MUTUAL ALLIANCE
04.2014 - 12.2015
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
HEAD ADMIN SERVICES
EFEMAZ CONSTRUCTION AND GE. SERVIES LIMITED
03.2011 - 02.2014
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
PROCUREMENT SUPERVISOR
BITSCOPE
01.2006 - 03.2010
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
- Led sourcing process for new vendors to get quality products and services and mitigate risk.
- Utilized market intelligence to identify opportunities for savings and cost reduction.
Education
Bachelor of Science - BUSSINESS EDUCATION
RIVERS STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY.
PORT-HARCOURT,RIVERS STATE, NIGERIA08.2002
CERTIFICATE IN COMPUTER APPLICATION AND USAGE - COMPUTER APPLICATION
LIVING WORLD COMPUTERS
ABA, ABIA STATE02.1995
High School Diploma -
OGINIBO SECONDRY SCHOOL
UGHELLI08.1994
FIRST SCHOOL LIVING CERTIFICATE - SCHOOL CERTIFICATE
EKIUGBO PRIMARY SCHOOL
UGHELLI DELTA STATE08.1987
Skills
- Exceptional interpersonal skills to build strong rapport with customers
- Proven ability to address customer inquiries, concerns, and complaints effectively and empathetically
- Adept at providing timely and accurate information to customers, ensuring a positive service experience
- Proficient in a variety of software applications and platforms
- Strong troubleshooting skills to diagnose and resolve technical issues
- Ability to adapt quickly to new technologies and software updates
- Clear and concise verbal communication skills for effective interaction with customers and team members
- Strong written communication skills for drafting emails, reports, and documentation
- Comfortable and effective in both one-on-one and group communication settings
- Skilled in active listening techniques to understand and address customer needs
- Ability to extract key information from complex conversations, ensuring accurate problem resolution
- Demonstrated capacity to show empathy and understanding during interactions
- Proven leadership skills, both in formal managerial roles and informal team collaboration
- Ability to inspire and motivate team members towards common goals
- Effective delegation and empowerment of team members to enhance productivit
- Strong organizational skills for efficient resource allocation and task prioritization
- Experience in project management, ensuring timely completion of tasks and projects
- Proficient in overseeing and optimizing workflows for improved efficiency
- Analytical mindset to identify root causes of issues and develop effective solutions
- Creative problem-solving skills to address challenges in a dynamic environment
- Proven track record of implementing innovative solutions to improve processes and customer satisfaction
- Efficient time management skills to prioritize tasks and meet deadlines
- Ability to multitask without compromising the quality of work
- Experience in optimizing time utilization for maximum productivity
These skills collectively contribute to a well-rounded and effective professional with the capacity to excel in various roles, particularly those requiring a combination of technical, interpersonal, and managerial competencies
Timeline
Sales Manager
SSENDI FASHION WORLD
10.2020 - Current
Customer Service Representative
VEEGO PLACE
01.2016 - 04.2019
Data Entry Clerk
MUTUAL ALLIANCE
04.2014 - 12.2015
HEAD ADMIN SERVICES
EFEMAZ CONSTRUCTION AND GE. SERVIES LIMITED
03.2011 - 02.2014
PROCUREMENT SUPERVISOR
BITSCOPE
01.2006 - 03.2010
Bachelor of Science - BUSSINESS EDUCATION
RIVERS STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY.
CERTIFICATE IN COMPUTER APPLICATION AND USAGE - COMPUTER APPLICATION
LIVING WORLD COMPUTERS
High School Diploma -
OGINIBO SECONDRY SCHOOL
FIRST SCHOOL LIVING CERTIFICATE - SCHOOL CERTIFICATE
EKIUGBO PRIMARY SCHOOL
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