Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edna Vaughns Freeman

Jacksonville

Summary

Dynamic professional with extensive experience as a Surveyor/Monitor at FEMA, adept in GPS technology and data collection techniques. Proven track record of enhancing project accuracy and reducing errors through meticulous quality control and effective collaboration. Strong communicator with a commitment to client satisfaction and operational excellence.

Overview

19
19
years of professional experience

Work History

Surveyor/Monitor

FEMA
01.2023 - 05.2025
  • Performed field calculations to complete assessments.
  • Gathered, organized and modeled data for reports and presentations.
  • Collaborated with engineers, architects, and construction professionals to ensure accurate information was incorporated into designs.
  • Utilized GPS technology for efficient data collection, expediting the completion of fieldwork assignments.
  • Adapted quickly to changing conditions on job sites, efficiently adjusting plans as needed while maintaining overall project goals.
  • Reduced costly errors by meticulously reviewing survey data and ensuring proper documentation.

Eligibility Specialist

Cigna
09.2018 - 12.2022
  • Performed field calculations to complete assessments.
  • Gathered, organized and modeled data for reports and presentations.
  • Collaborated with engineers, architects, and construction professionals to ensure accurate information was incorporated into designs.
  • Utilized GPS technology for efficient data collection, expediting the completion of fieldwork assignments.
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
  • Communicated with people from various cultures and backgrounds on application process.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Optimized workflow processes through proactive identification of inefficiencies and implementation of targeted improvements.
  • Kept current on industry trends and best practices through ongoing professional development activities, ensuring continued excellence in service delivery.
  • Improved client satisfaction with prompt and precise communication regarding eligibility status and benefits information.
  • Reduced errors in eligibility determination by conducting regular audits and feedback sessions for continuous improvement.

Regional Operations Manager

Home Care Unlimited Llo
10.2006 - 08.2018
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Resolved discrepancies with client applications to verify eligibility.
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Traveled to over Number locations per week to manage each store and perform reviews of individual managers and employees.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
  • Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
  • Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.

Education

Associate Of Applied Science - Medical Assistant

Concorde Career College
Jacksonville, FL
02.2001

High School Diploma -

Fletcher Senior High
Neptune Beach, FL
06.1997

Skills

  • Total station operation
  • Field surveys
  • Construction staking
  • AutoCAD civil 3D
  • Quality control
  • Data collection techniques
  • GPS technology

Timeline

Surveyor/Monitor

FEMA
01.2023 - 05.2025

Eligibility Specialist

Cigna
09.2018 - 12.2022

Regional Operations Manager

Home Care Unlimited Llo
10.2006 - 08.2018

Associate Of Applied Science - Medical Assistant

Concorde Career College

High School Diploma -

Fletcher Senior High

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