Edna Vicente

• Organized paperwork such as charts and reports for office and patient needs.
• Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Developed and managed accurate and confidential patient records.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Verified insurance coverage to prepare for upcoming patient appointments.
• Maintained current and accurate medical records for patients.

• Prepared tax and title documents to submit legal transfer work to DMV
• Organized and prepared title documents to transfer ownership of property.
• Verified and analyzed title issues, odometer readings and VIN numbers to finalize sales deals
• Contacted State Motor Vehicle Departments to determine status of pending titles
• Posted titling transactions using DMV Desk/Vitu
• Prepared detailed documents and reports in adherence administrative processes.
• Monitored and directed incoming mail and prepared outgoing mail.
• Communicated with customers to resolve common title issues.
• Collaborated in timely processing of billing and accounts receivables.
• Calculated and remitted state sales tax, service and other charges.
• Worked closely with others to accomplish timely invoicing and accounts receivables.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

• Prepared detailed documents and reports in adherence administrative processes.
• Monitored and directed incoming mail and prepared outgoing mail.
• Worked closely with others to accomplish timely invoicing and accounts receivables.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Trained new hires, providing information and insight into corporate policies and procedures.
• Cross-trained to support other teams to meet operational needs and team deadlines.
• Managed filing system, entered data and completed other clerical tasks.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Welcomed each new arrival pleasantly and confirmed reservations and identification.

• Collected room deposits, fees and payments.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Resolved service-related problems and documented actions in system.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Entered customer data into room system and updated information whenever patrons changed rooms.

• Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Maintained tasting room retail area and created merchandise displays.
• Poured wines according to quality and service standards.
• Provided informed wine suggestions to tasting room guests.
• Recommended products to customers, thoroughly explaining details.