Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Edna Walker

Houston,TX

Summary

Dynamic professional with a proven track record at Kroger, I enhanced customers satisfaction through exceptional service and efficient problem-solving. Skilled in money handling and customer assistance, I excel in high-stress situations, ensuring accuracy and fostering repeat business. My work ethic and integrity have consistently contributed to a safe and welcoming environment for both staff and customers.

Overview

2
2
years of professional experience

Work History

Cashier

Kroger
11.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Sales Associate / Fitting Room Attendant

TJ Maxx
04.2023 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Security Guard

Metro One Loss Prevention Services
07.2022 - 03.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.

Education

Carver Military Academy High School
Chicago, IL
06.2014

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Money Handling
  • Complex Problem-Solving

Timeline

Cashier

Kroger
11.2023 - Current

Sales Associate / Fitting Room Attendant

TJ Maxx
04.2023 - 11.2023

Security Guard

Metro One Loss Prevention Services
07.2022 - 03.2023

Carver Military Academy High School

Similar Profiles

CREATE PROFILE
Edna Walker