Summary
Work History
Education
Skills
Timeline
Generic

Edna Yoakum

Beverly,WV

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Work History

Data Entry Clerk

Twenty Second Century Technology
07 2024 - Current
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Followed established procedures to enter and process data correctly.
  • Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Contributed to project success, meeting all data entry deadlines without compromising quality.
  • Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
  • Improved team efficiency, training new staff on data entry protocols and software.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Used computer software to store and retrieve data.
  • Followed data entry protocols, rules and regulations.
  • Utilized techniques for increasing data entry speed.
  • Checked for accuracy by verifying data and records.

Customer Service Representative

Twenty Second Century Technology
08 2023 - 09 2023

Customer Service Representative

Twenty Second Century Technology
09 2023 - 07 2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.

General Manager

Speedway Gas Station
08 2015 - 02 2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee evaluations, and contract details.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Education

GED -

Whatcom Community College
1994

Skills

  • Office administration
  • Bookkeeping
  • Independent worker
  • Professional and mature
  • Maintains confidentiality
  • Sorting and labeling
  • Error detection
  • Data verification
  • Identifying errors

Timeline

Data Entry Clerk

Twenty Second Century Technology
07 2024 - Current

Customer Service Representative

Twenty Second Century Technology
08 2023 - 09 2023

Customer Service Representative

Twenty Second Century Technology
09 2023 - 07 2024

General Manager

Speedway Gas Station
08 2015 - 02 2023

GED -

Whatcom Community College

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Edna Yoakum