Edna Austin LaiGaie
Jacksonville,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. More than 10 years of transferable experience in a variety of customer service settings.
Overview
24
24
years of professional experience
Work History
Medical Office Assistant
Ascension Medical Group
09.2019 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Used ATHENA Software to schedule appointments for doctor visits and procedures.
- Called and faxed pharmacies to submit prescriptions and refills.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Relay lab and imaging results to patients per provider instruction.
Front End Manager
LAWTEY SUPERMARKET
09.2015 - 09.2019
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Coached employees through day-to-day work and complex problems.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Opened or closed the store, assuring cash drawers were correct and signed for correctly.
Office Manager
Vascular Surgery Specialists
06.1998 - 09.2015
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Collected time sheets and processed payroll.
- Processed A/P while staying within budget.
- Any additional duties as assigned by the managing partners.
Education
Bachelor of Science - Business Administration
City College - Fort Lauderdale
Gainesville, FL06.2010
Associate of Science - Medical Assisting
City College - Fort Lauderdale
Gainesville, FL2007
High School Diploma -
Manassas Park High School
Manassas Park, VA06.1990
Skills
- Task Prioritization
- Specimen Collection
- Payment Collection and Processing
- Patient Flow
- Verbal and Written Communication
- Patient Relations
- Certified Medical Administrative Specialist
- BLS Certified
- HIPAA Compliance
- Appointment Scheduling
- Taking Client Histories
- OSHA Compliance
- EMR Software
- Physician Assistance
- Medical Records Maintenance
- Medical Software Applications
- Administrative Duties
- Exam Room Preparation
- Organization and Time Management
- Attention to Detail
- Team Leadership
- Insurance Verification
- Preparing Treatment Rooms
- Office Supplies and Inventory
- Biohazard Waste Disposal
- Patient Health Information Access
- Patient History Documentation
- Patient Demographics
- Documentation Review
- Referral Verification
- Regulatory Compliance
- Emergency Procedures
- Tact and Diplomacy
- Patient Referral
- Google Docs
- Payment Plan Options
- Diagnostic Test Ordering
- Teamwork and Collaboration
- Adaptable and Flexible
- Pulse Oximetry
- Reminder Calls
- Collecting Patient Specimens and Tests
- Scheduling Tests and Procedures
- Current Medical Assistant Certification
- Office Coordination
Timeline
Medical Office Assistant
Ascension Medical Group
09.2019 - Current
Front End Manager
LAWTEY SUPERMARKET
09.2015 - 09.2019
Office Manager
Vascular Surgery Specialists
06.1998 - 09.2015
Bachelor of Science - Business Administration
City College - Fort Lauderdale
Associate of Science - Medical Assisting
City College - Fort Lauderdale
High School Diploma -
Manassas Park High School
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