Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Edna Irazema Cardenas

Calexico,USA

Summary

Bilingual and results-driven professional with 20+ years of experience leading customer service operations, cross-functional coordination, and continuous improvement initiatives within global manufacturing and supply chain environments. Proven expertise in project management, team leadership, and process optimization, with strong technical skills in ERP/MRP systems, Salesforce, AI tools, and reporting software. Recognized for delivering measurable improvements in service performance, cost reduction, and interdepartmental collaboration.

Overview

20
20
years of professional experience
3
3
Certification

Work History

Customer Service Manager

Sensata Technologies
05.2015 - 09.2024
  • Led 11-member team supporting over 550 customer accounts across three manufacturing sites.
  • Developed ISO/TS16949-compliant procedures to standardize operations and ensure quality.
  • Achieved consistent 20% annual cost reduction in direct shipping expenses (2020–2024).
  • Monitored and optimized KPIs including on-time delivery, sales targets, and past due orders.
  • Supported Planning and Supply Chain in fulfillment planning and performance reviews.
  • Created customer service metrics dashboards and reporting tools for leadership visibility.
  • Spearheaded departmental improvements and change management initiatives.

Customer Service Supervisor

Sensata Technologies
10.2009 - 05.2015
  • Supervised team of 5 managing 300+ customer accounts in HVOR and Industrial sectors.
  • Implemented customer service and demand analysis procedures aligned with ISO/TS16949.
  • Partnered with cross-functional teams to resolve customer, supply, and logistics issues.

Material Coordinator

SONY Baja California
11.2005 - 10.2009
  • Oversaw three material control areas and led a team of 60 employees.
  • Managed inventory accuracy, spoilage control, cycle counts, FIFO, and cost forecasting.
  • Supported layout redesigns, equipment evaluation, and operational efficiency projects.

Junior Industrial Engineer

PLAMEX (Plantronics)
07.2004 - 11.2005
  • Supported production quality and efficiency through process analysis and redesign.
  • Implemented new product lines, standard times, visual aids, and 5S practices.
  • Conducted maintenance tracking, efficiency monitoring, and documentation control.

Education

Bachelor’s-Level Coursework - Industrial Engineering

CETYS Universidad
Tijuana, Baja California
01.2007

Skills

  • Bilingual: Spanish (Native), English (Fluent)
  • Project Coordination & Cross-Functional Team Leadership
  • ERP/MRP Systems: Oracle, JD Edwards
  • CRM & AI Tools: Salesforce, AI Platforms
  • HR & Payroll Software: TRESS
  • Microsoft Office Suite: Excel, Word, PowerPoint, Outlook
  • Data Analysis, Performance Dashboards, and Reporting
  • Continuous Improvement, ISO/TS16949, and Lean Methodologies

Certification

  • Lean Logistics and Inventory Control Certification – Tecnológico de Monterrey (Campus Tijuana)
  • Green Belt Training – Process Improvement & Six Sigma Principles – CETYS Universidad
  • Internal Auditor Certification – ISO 9001:2000 – CICS Americas Inc. (Cert_CICS_QMS_0506/902)

Languages

Spanish – Native Proficiency
English – Fluent (Second Language)

Timeline

Customer Service Manager

Sensata Technologies
05.2015 - 09.2024

Customer Service Supervisor

Sensata Technologies
10.2009 - 05.2015

Material Coordinator

SONY Baja California
11.2005 - 10.2009

Junior Industrial Engineer

PLAMEX (Plantronics)
07.2004 - 11.2005

Bachelor’s-Level Coursework - Industrial Engineering

CETYS Universidad

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