Ednalor Pipkin
Mattapan,MA
Summary
Experienced administrative professional and patient care technician prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment. I also am experienced with patient care and daily living assistance. Utilizes compassionate communication to support patients emotionally and physically. Strong understanding of medical equipment operation and patient monitoring techniques.
Overview
14
14
years of professional experience
Work History
Administrative Assistant III - Clinical Practice
Beth Israel Deaconess Medical Center
06.2019 - 12.2024
- Coordinated patient scheduling, check-in, check-out and Financial clearance for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Answered phone calls and messages for Echo lab and Cardiac MRI, including scheduling appointments and handling patient inquiries.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed calls for Echo Lab, Cardiac MRI and Assigned Cardiology MD
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Patient Care Technician
Beth Isreal Deaconess Medical Center
08.2021 - 07.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Responded to emergency situations to help with lifting and transporting patients.
- Provided physical support to patients through diverse types of mobility assistance.
- Helped patients complete activities of daily living.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
- Collected and transported specimens to prepare for lab testing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performs Electrocardiograms (EKGs)
Customer Service Representative
Harvard St. Neighborhood Health Center
10.2018 - 05.2019
- Meet and greet all patients with respect and dignity.
- Verify demographic information for existing patients as well as registering new patients' using Athena and office manager.
- Utilized TriZetto, Dentrix, MMIS, Delta Dental, Dental Connect to verify insurance.
- Working in conjunction with Medical or Dental Assistant of the department, as well as confirming next day appointments.
- Ensures work station meets standards for cleanliness, safeness, and presents a professional atmosphere.
Customer Service Representative
Transamerica
11.2016 - 03.2017
- Processed premiums, applications, incoming/outgoing Section 1035 Exchanges & qualified funds transfers, and issue polices Process incoming, outgoing, and return mail and document scanning for automated workflow and image storage Processed records in adjudicating or paying claims collected documentary evidence for claims or conveyed the requirements that must be met for the receipt of benefit payments.
Customer Account Representative
Rent-A-Center
12.2015 - 07.2016
- Provided account support to identify solutions for customers with payment delinquencies Reviewed past due accounts and communicated in person and via phone with the customers to promote timely payments Collected customer payments on a timely basis and meet daily/weekly collection standard Promptly attended to general client inquiries, which included monitoring shipments and processing invoice requests Completed customer service calls in a timely manner as assigned.
Customer Service Manager
Walmart
10.2014 - 08.2015
- Trained all Sales / Customer Service team members on the companies Operating System Answered 30-50 telephone inquiries per shift using a multi-line phone system Balanced cash registers, daily cash receipts and completed required paperwork prior to the end of each shift Offered alternatives to customer returns in an effort to reduce store return levels Assisted customers with merchandise location by calling other stores.
Customer Service Representative and Receptionist
Aaron's Inc
03.2011 - 01.2014
- Worked closely with the International Sales Manager, Shipping, and Quality Control departments to ensure high levels of service.
- Handled and processed all incoming problems/requests/inquires for customers and associates Operated a computer with multiple information screens to research and resolve customer inquires Worked independently managing my own station in addition to training prospective employees.
Education
Associate of Science - Nursing
Roxbury Community College
Boston, MA01-2027
High School Diploma -
Boston Technical Academy
Hyde Park, MA2009
Skills
- Office administration
- Communication
- Problem-solving
- Critical thinking
- Leadership
- Adaptability
- Time management
- Organization
- Emotional intelligence
- Attention to detail
- Customer service
- Strong work ethic
- Bi-lingual
Languages
French
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Care Technician
Beth Isreal Deaconess Medical Center
08.2021 - 07.2022
Administrative Assistant III - Clinical Practice
Beth Israel Deaconess Medical Center
06.2019 - 12.2024
Customer Service Representative
Harvard St. Neighborhood Health Center
10.2018 - 05.2019
Customer Service Representative
Transamerica
11.2016 - 03.2017
Customer Account Representative
Rent-A-Center
12.2015 - 07.2016
Customer Service Manager
Walmart
10.2014 - 08.2015
Customer Service Representative and Receptionist
Aaron's Inc
03.2011 - 01.2014
High School Diploma -
Boston Technical Academy
Associate of Science - Nursing
Roxbury Community College
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