Bilingual Customer Service Representative
Wheels And Deals Online
Atlanta, GA
08.2020 - 12.2020
- Ensured compliance with applicable laws and regulations related to customer service duties.
- Led on- and off-site customer support teams across multiple time zones.
- Maintained up-to-date knowledge of company policies, procedures and product offerings.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Supported sales team members to drive growth and development.
- Practiced advanced foreign-language abilities to support customers' needs.
- Took special orders in person and over telephone, generating additional revenue every month.
- Informed customers about promotional offers or discounts that may be available based on their purchase history.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
