Ednecia Burton
Hendersonville,TN
Summary
Dedicated and detail-oriented Customer Service Professional with a strong background in providing exceptional service to customers. Eager to bring my expertise to the role of Work At Home Customer Service Agent at Transcom.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Health E-Commerce
11.2022 - 12.2023
- Provided excellent customer service, handling inquiries and resolving issues
- Managed inbound calls efficiently and effectively
- Demonstrated the ability to navigate multiple applications for comprehensive support.
Customer Service Associate
Cognizant
03.2022 - 12.2022
- Engaged with callers, actively listening, and providing solutions
- Successfully handled customer questions and concerns
- Utilized multitasking skills in a high-volume and fast-paced environment.
Customer Service Representative
Sedgwick
02.2021 - 02.2022
- Answered calls and processed orders in a fast-paced setting
- Displayed excellent organizational skills and attention to detail
- Provided top-notch customer service, resolving issues promptly.
Customer Service Agent
Stericycle
06.2019 - 01.2021
- Managed customer inquiries related to billing and account maintenance
- Processed requests, according to established standards with attention to style, tone, and manner of communication
received through the automated phone system, email, web, or mail - Address inquiries regarding invoices, payments, and collections as outlined by the Customer Service Supervisor, positioning Stericycle products and services to customers
- Demonstrated strong conflict resolution skills and empathy.
Education
Associate of Science - Paralegal Studies
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Excellent customer service skills
- Multitasking in high-pressure environments
- Conflict resolution and problem-solving
- Strong computer knowledge (30 wpm typing speed)
- Exceptional written and verbal communication skills
- Courteous and professional demeanor
- Adherence to procedures and policies
- Ability to work independently with discipline
- Previous call center and work from home experience
Timeline
Customer Service Representative
Health E-Commerce
11.2022 - 12.2023
Customer Service Associate
Cognizant
03.2022 - 12.2022
Customer Service Representative
Sedgwick
02.2021 - 02.2022
Customer Service Agent
Stericycle
06.2019 - 01.2021
Associate of Science - Paralegal Studies
Ivy Tech Community College of Indiana
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