Ednie Pierre Louis
Naples
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Naples Community Hospital
06.2016 - 01.2025
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Facilitated communication between patients and healthcare providers, ensuring timely information exchange.
- Trained new staff on systems and procedures, fostering team collaboration and knowledge sharing.
- Coordinated with insurance companies to verify coverage and resolve billing inquiries effectively.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved complex patient inquiries, demonstrating strong problem-solving and communication abilities.
- Collaborated closely with clinical staff to coordinate patient care plans, ensuring a seamless transition between healthcare providers and settings.
- Coordinated with other departments to ensure seamless delivery of services throughout the patient journey.
- Managed scheduling and calendar management for executives, optimizing time allocation and meeting effectiveness.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Patient Service Representative
Precision Healthcare Specialists
01.2025 - Current
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Bachelor of Science - Health Sciences
Florida Gulf Coast University
Fort Myers, FL12-2025
Associate of Science - Health Sciences
Florida SouthWestern State College
Fort Myers, FL05-2019
High School Diploma -
Lely High School
Naples, FL05-2015
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Medical billing
- Patient education
- Electronic health records
- Patient admitting
- Administrative support
- Cerner/ Powerchart
- Time management
- Critical thinking
- Teamwork and collaboration
- Problem-solving
Timeline
Patient Service Representative
Precision Healthcare Specialists
01.2025 - Current
Patient Service Representative
Naples Community Hospital
06.2016 - 01.2025
Bachelor of Science - Health Sciences
Florida Gulf Coast University
Associate of Science - Health Sciences
Florida SouthWestern State College
High School Diploma -
Lely High School