Edo Mawuenyega
Germantown,MD
Summary
Dynamic Dispatch Manager with 14 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
26
26
years of professional experience
Work History
Dispatch Manager
TW Perry
03.2020 - Current
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Tracked and monitored vehicle performance and maintenance.
- Monitored flow of paperwork and directed information to appropriate departments.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Assisted in resolving customer complaints and grievances.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
Dispatch/Shift Manager
Barrons Gaithersburg Lumber
02.2011 - 03.2020
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Scheduled staff to establish adequate coverage during peak business hours.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Cultivated professional working relationships with peers and supervisors.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
- Managed staff hiring, training and supervision.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Implemented policies and standard operating procedures for continuous improvement.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw loading and unloading of packages in warehouse.
- Coordinated project workflows for departments.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Warehouse /Receiving Associate/Dispatch Assistant
TW Perry
01.2004 - 02.2011
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Recorded regular progress and issues with products.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Utilized forklift to transport pallets of goods to and from warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Monitored and managed stock levels of goods to verify availability of products.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Processed required paperwork to expedite handling of shipped and received goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
- Conducted research to address shipping errors and packaging mistakes.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Immigration Officer
Ghana Immigration Service
03.1998 - 04.2002
- Asked visitors prearranged chain of questions to collect information on visitors entering country.
- Observed passengers passing through passport control areas by checking passports.
- Collected and arranged client documents and data for application submission.
- Issued visas to visitors stating how long visitor is permitted to legally stay in country.
- Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
- Conducted investigations and interviews to pursue illegal immigrants with falsified information on applications for asylum, visas or citizenship.
- Investigated visitors who have remained in country longer than visa permitted.
- Supported law enforcement agencies by providing accurate and timely data regarding illegal activity and testimony to facts related to cases.
- Documented activities in reports and testified in court proceedings to actions.
- Advised visitors on immigration laws governing country, consequences of breaking laws and reasons for deportation.
Education
Abeka
Associate of Science - Automotive Engineering
Accra Polytechnic Institute
Accra, Ghana09.1997
Associate of Arts - Automotive Engineering
National Technical Engineering College
Accra, Ghana09.1994
Skills
- Operational Procedures
- Critical Thinking
- Customer Communication
- Customer Inquiries
- Effective Scheduling
- Fleet Dispatching
- Organizational Standards
- Driver Relations
- Labor Cost Controls
- Employee Performance Reviews
- Workflow Processes
- DOT Compliance
Timeline
Dispatch Manager
TW Perry
03.2020 - Current
Dispatch/Shift Manager
Barrons Gaithersburg Lumber
02.2011 - 03.2020
Warehouse /Receiving Associate/Dispatch Assistant
TW Perry
01.2004 - 02.2011
Immigration Officer
Ghana Immigration Service
03.1998 - 04.2002
Abeka
Associate of Science - Automotive Engineering
Accra Polytechnic Institute
Associate of Arts - Automotive Engineering
National Technical Engineering College
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