Edoardo Rossi
Fort Lauderdale
Summary
Results-oriented professional with over 20 years of solid background in the construction and glazing industry. Expert providing ongoing commitment to client engagement, and problem-solving. Skilled at fostering strong relationships, managing service delivery, and committed to exceeding sales annual revenue and customer satisfaction.
Overview
27
27
years of professional experience
Work History
Project & Service Manager
Miller Glass & Glazing
Pompano Beach
09.2001 - Current
- Exceed annual sales revenue goals through effective consultative sales, ensuring alignment, retention, and repeat business.
- Utilize CRM systems to manage customer interactions and streamline communications.
- Create and manage relationships with key customers in the region.
- Develop and maintain sales project plans, timelines, and budgets.
- Established relationships with key clients to foster loyalty and boost sales.
- Grow the percentage of total sales with new sales from current clients.
- Resolved customer issues by providing timely and effective solutions.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Created written estimates and obtained customer consent to proceed.
- Monitored service performance metrics to identify areas of improvement.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
Custom Door Craftman
Arch Aluminum
Tamarac
01.1999 - 09.2002
- Assembled products according to specifications and quality standards.
- Fabricated aluminum components using hand and power tools.
- Collaborated with team members to enhance production efficiency.
- Troubleshot problems related to craftsmanship processes by diagnosing issues and finding solutions.
- Performed routine maintenance on equipment used in craftsman activities including lubricating moving parts.
- Collaborated with other craftsmen in order to meet deadlines and achieve desired results.
- Inspected completed work to ensure that it meets required standards of quality and safety.
Education
High School Diploma -
General Education Development
Skills
- Construction and glazing systems
- CRM utilization
- Business sales expertise
- Competitive drive to win
- Project management
- Client engagement
- Team supervision
- Service coordination
- Problem solving
- Excellent attention to detail
- Relationship building
- Conflict resolution
- Consultative and relationship selling
- Data sales planning
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Native/ Bilingual
Affiliations
Aspire4More Conference Participant
Timeline
Project & Service Manager
Miller Glass & Glazing
09.2001 - Current
Custom Door Craftman
Arch Aluminum
01.1999 - 09.2002
High School Diploma -
General Education Development