Summary
Overview
Work History
Education
Skills
Timeline
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Edom Kidane

Philadelphia,United States

Summary

Dedicated and customer-focused professional with a proven track record of delivering exceptional service in fast-paced environments. Possessing strong communication skills, the ability to manage diverse inquiries, and a commitment to maintaining the highest standards of professionalism. Eager to contribute to IQVIA's mission of improving patients' lives through the delivery of impactful healthcare solutions.

Overview

5
5
years of professional experience

Work History

Home Care Provider

1Your Health Matter
03.2022 - Current
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
  • Monitored progress and documented patient health status changes to keep the care team updated
  • Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions
  • Assisted disabled clients to support independence and well-being
  • Providing companionship and emotional support
  • Monitoring and reporting changes in individual’s condition

Customer Service Associate

Ancient Healing Teas
06.2020 - 04.2021
  • Remain calm and professional in all customer service interactions, even in difficult or stressful situations
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues
  • Streamlined communication with clients for improved service experiences and increased loyalty
  • Stay up-to-date on company products, services, and policies
  • Prioritize customer requests and respond in a timely manner

Restaurant Food Server

Four Seasons Hotel
07.2019 - 03.2020
  • Enhanced customer satisfaction by providing attentive service and anticipating dining needs
  • Ensure that customers receive the correct items
  • Answer customer inquiries regarding menu items and specials
  • Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests
  • Prepare checks and process payments
  • Knowledge of health and safety regulations

Restaurant Hostess

Lacroix At The Rittenhouse
02.2019 - 06.2019
  • Manage in-person and telephone guest inquiries, customer service requests and reservation bookings
  • Foster strong working relationships with all hotel departments
  • Monitor dining room and guest flow to maximize table usage and minimize wait times
  • Provided training to new host and hostess and mentored them during their first two weeks

Education

Bachelor of Science - Computer Engineering

Benedict College
Columbia, SC
05.2017

Skills

  • Ability to learn quickly
  • Inbound and outbound contact center expertise
  • Telephony and virtual platform proficiency
  • Emotional intelligence and empathetic communication
  • Time management and multitasking capabilities
  • MS Office proficiency (Word, Excel, PowerPoint, SharePoint, Teams)
  • High level of confidentiality and ethical conduct
  • Strong conflict resolution and relationship-building skills

Timeline

Home Care Provider

1Your Health Matter
03.2022 - Current

Customer Service Associate

Ancient Healing Teas
06.2020 - 04.2021

Restaurant Food Server

Four Seasons Hotel
07.2019 - 03.2020

Restaurant Hostess

Lacroix At The Rittenhouse
02.2019 - 06.2019

Bachelor of Science - Computer Engineering

Benedict College

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Edom Kidane