Edonia Lucas
Jersey City
Summary
Customer-focused professional with leadership experience in client relations, sales, account support, and high-volume service environments. Proven ability to build strong customer relationships, process transactions accurately, resolve issues efficiently, and maintain confidentiality while handling sensitive information and administrative operations. Recognized for professionalism, communication skills, and delivering exceptional customer experiences in fast-paced environments. Skilled in customer account support, transaction processing, problem-solving, operational efficiency, and relationship building with a strong commitment to service excellence and organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Manager
MidCity Gym
New York
01.2024 - Current
- Consistently met and exceeded sales goals through relationship-building and consultative sales techniques
- Increased customer engagement by implementing sales and retention strategies
- Built and maintained strong client relationships, contributing to customer retention and overall member satisfaction
- Assisted customers with account setup, payment processing, billing inquiries, and membership selection
- Resolved customer concerns professionally and efficiently to maintain positive customer experiences
- Managed daily operations in a fast-paced environment while supporting team productivity and performance
- Trained and mentored staff on customer service standards, sales strategies, and operational procedures
Front Desk Manager
Pain Management Office
Jersey City
01.2022 - 01.2024
- Provided exceptional customer service at weddings, corporate functions, and private events, enhancing guest experiences
- Coordinated service for tables of 10–15 guests, ensuring accuracy, professionalism, and efficiency throughout events
- Collaborated with team members to ensure smooth event execution and timely guest service
- Addressed guest concerns promptly, contributing to sustained high levels of customer satisfaction
- Thrived in fast-paced, high-pressure environments while maintaining strong attention to detail
Event Server
The Nonpareil Group
Teaneck
06.2021 - 12.2022
- Delivered exceptional customer service at weddings, corporate functions, and private events
- Managed service for tables of 10–15 guests, ensuring accuracy and professionalism during events
- Resolved guest concerns promptly, enhancing customer satisfaction and event experience
- Collaborated with team members to execute events smoothly and deliver timely guest service
- Thrived in fast-paced, high-pressure environments while maintaining strong attention to detail
Store Manager
World Wide Kitchen & Bath
Bayonne
03.2021 - 06.2021
- Facilitated daily store operations, enhancing workflow and service quality
- Directed customer interactions, offering product guidance and effectively resolving concerns
- Aided sales efforts by guiding customers in product selection and pricing strategies
- Helped organize store processes, improving overall efficiency and customer experience
- Coordinated appointments, phone calls, and client communications
- Maintained and updated client records and handled administrative documentation
Education
Hudson School Of Technology
Jersey City, NJ06-2018
Skills
- Sales Forecasting
- Sales Analytics
- Lead Generation
- CRM Management
- Customer Service Software
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
Certification
- Notary Public – State of New Jersey, Commissioned 2026
- CPR / First Aid Certified – 2026
- De-escalation & Crisis Prevention — NYS Office of Children & Family Services — 2026
- Mandated Reporter Training — New Jersey — 2026
Timeline
Sales Manager
MidCity Gym
01.2024 - Current
Front Desk Manager
Pain Management Office
01.2022 - 01.2024
Event Server
The Nonpareil Group
06.2021 - 12.2022
Store Manager
World Wide Kitchen & Bath
03.2021 - 06.2021
Hudson School Of Technology