Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edoualdine Geathers

Montclair

Summary

Dynamic and detail-oriented professional with a strong work ethic, experienced at Choice Aviation in enhancing guest satisfaction and implementing effective systems. Proficient in data entry and fluent in multiple languages, I excel in customer service and teamwork, consistently resolving issues and improving operational efficiency.

Overview

9
9
years of professional experience

Work History

Front Office Agent

Choice Aviation
06.2022 - Current
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
  • Assisted in revenue management strategies by analyzing booking patterns and implementing pricing adjustments accordingly.
  • Making sure the driver take good care of when they come to pick up a freight
  • Responded to inquiries from callers seeking information.
  • Reviewed and updated customer information in database for accuracy.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • AMS import,export.
  • Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Aircraft Cleaner

Dnata Airport Services
01.2019 - 03.2020
  • Maintained, cleaned and sanitized interior of aircraft.
  • Fostered positive relationships with airline personnel through professional interactions during daily operations.
  • Ensured client satisfaction through meticulous attention to detail in all aspects of cabin cleaning.
  • Assisted in training new team members on proper cleaning procedures and safety protocols.

Security Officer

VETERANS SECURITY CORPS OF AMERICA INC
10.2016 - 03.2017
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Education

High School Diploma -

Florida Career College
Miami, FL

Skills

  • Strong work ethic
  • Collaborative mindset
  • Multitasking proficiency
  • Exceptional communication
  • Team player attitude
  • Listening skills
  • Data entry
  • Fluent in SPANISH, FRENCH and CREOLE
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking Abilities

Timeline

Front Office Agent

Choice Aviation
06.2022 - Current

Aircraft Cleaner

Dnata Airport Services
01.2019 - 03.2020

Security Officer

VETERANS SECURITY CORPS OF AMERICA INC
10.2016 - 03.2017

High School Diploma -

Florida Career College

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