Edquroninel B A S S E T T
Clarksville,US
Summary
Customer service professional with extensive experience at the Internal Revenue Service, specializing in complex problem resolution and relationship management. Proven ability to handle escalated issues and train teams effectively. Strong communication skills utilized to boost customer loyalty and satisfaction. Dedicated to providing exceptional service and building lasting connections.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service
05.2021 - 11.2023
- Communicated effectively with customers through verbal and written interactions.
- Identified and suggested improvements to customer service processes.
- Maintained detailed records of customer interactions and transactions for future reference.
- Executed administrative tasks, including filing paperwork, updating databases, and generating reports.
Leasing Consultant
BG Multi-Family
01.2020 - 05.2021
- Delivered exceptional customer service to prospective and current tenants, showcasing strong interpersonal skills.
- Conducted property tours, greeted potential tenants, and addressed inquiries regarding properties and neighborhoods.
- Managed daily administrative tasks, including document filing, email correspondence, and phone call responses.
- Processed rental applications and lease agreements through thorough rental history, credit, and background checks.
Customer Service Supervisor
Crisp Connections
10.2018 - 12.2019
- Cultivated customer loyalty through effective communication and personalized interactions.
- Greeted customers by name, fostering a respectful and welcoming atmosphere.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Addressed telephone inquiries and complaints in accordance with standard operating procedures.
Bank Teller
Memphis Credit Union
Memphis
05.2017 - 10.2018
- Monitored performance metrics of customer service team, identifying improvement areas and providing actionable feedback.
- Delivered exceptional customer service in high-volume banking environment, managing cash handling and account inquiries.
- Maintained accountability for assigned cash on hand by balancing cash drawer accurately.
- Greeted customers with professionalism, ensuring a friendly and courteous interaction.
Education
Business Administration Management -
East Tennessee State University
Johnson City, TN, US05.2022
High School Diploma - in US
City University of Liberal Arts
Memphis, TN05.2016
Skills
- Customer service
- Inbound and outbound calling
- Written and verbal communication
- Money handling
- Complex problem-solving
- Cash counting
- Relationship building
- Data entry
- CRM software
Timeline
Customer Service Representative
Internal Revenue Service
05.2021 - 11.2023
Leasing Consultant
BG Multi-Family
01.2020 - 05.2021
Customer Service Supervisor
Crisp Connections
10.2018 - 12.2019
Bank Teller
Memphis Credit Union
05.2017 - 10.2018
Business Administration Management -
East Tennessee State University
High School Diploma - in US
City University of Liberal Arts
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