Edqweena Cooper
Leland,MS
Summary
Resourceful Ops Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and process optimization to drive operational improvements. Excel in communication, problem-solving, and adaptability, ensuring seamless operation and team synergy. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
15
15
years of professional experience
Work History
Ops Manager
Fedex Express
Olive Branch, Mississippi
12.2019 - Current
- Coordinated daily operations to ensure smooth workflow across teams.
- Assisted in implementing safety protocols to maintain a secure work environment.
- Monitored equipment usage and reported maintenance needs promptly.
- Organized training sessions for new staff on operational procedures.
- Maintained accurate records of daily operational activities and reports.
- Collaborated with team members to improve process efficiency and effectiveness.
- Facilitated communication between departments to enhance teamwork and coordination.
Assistant Manager
Advanced Auto Parts
Greenville, Mississippi
05.2018 - 10.2021
- Assisted in managing daily store operations and customer service.
- Supported inventory management and stock organization tasks.
- Collaborated with team members to maintain store presentation standards.
- Handled customer inquiries and provided product information effectively.
- Participated in training new employees on company policies and procedures.
- Monitored sales floor for safety compliance and operational efficiency.
- Engaged with customers to enhance their shopping experience actively.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Security Officer
InnerCity Security
Greenville , ms
10.2012 - 02.2018
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify and address potential security concerns.
- Reported suspicious activities to management for further investigation.
- Supported access control by checking identification and verifying credentials.
- Maintained accurate logs of daily activities and incidents throughout shifts.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Assistant Store Manager
Dollar General Store
Boyle, Mississippi
04.2010 - 08.2016
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated restocking efforts efficiently.
- Monitored sales trends and provided feedback to improve performance.
- Collaborated with team members to maintain a clean and organized store environment.
- Implemented loss prevention strategies to minimize shrinkage risks.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
High School Diploma -
South Delta High
Rolling Fork, MS05-2014
Some College (No Degree) -
Hinds Community College
Raymond, MSSkills
- Safety compliance
- Inventory management
- Operational reporting
- Customer relationship management
- Effective communication
- Problem solving
- Leadership development
- Time management
- Scheduling management
- Operational excellence
- Employee engagement
- Standard operating procedures
- Customer service
- Project management abilities
- Team building/leadership
- Quality assurance controls
- Inventory control
- MS office
- Quality assurance
- Complaint resolution
Timeline
Ops Manager
Fedex Express
12.2019 - Current
Assistant Manager
Advanced Auto Parts
05.2018 - 10.2021
Security Officer
InnerCity Security
10.2012 - 02.2018
Assistant Store Manager
Dollar General Store
04.2010 - 08.2016
High School Diploma -
South Delta High
Some College (No Degree) -
Hinds Community College