EDRALISA HARRISON
Hammond,United States
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Quality Assurance Technician
Smittys supply Inc
Roseland, Louisiana
04.2023 - Current
- Conducted root cause analysis on defective parts and provided corrective action recommendations to management.
- Performed detailed inspections of products to ensure compliance with quality standards.
- Participated in regular meetings with suppliers to discuss quality concerns and improvements.
Remote Customer Service Representative
Cigna
Indianapolis, Indiana
09.2022 - 04.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
Remote Customer Service Representative
TeleDirect
Sacramento, California
08.2020 - 09.2022
- Accept outbound and inbound calls from customers
- Work on different client accounts as a CSR
- Schedule appointments, leave messages for doctor or lawyer offices
Remote Customer Service Representative
Adecco
New York, New York
08.2019 - 08.2020
- Worked in the back office on customer accounts
- Answer online chats from customers
- Answer inbound calls
Education
Associate of Applied Science -
River Parishes Community College
Sorrento, LA11-2021
High School Diploma -
Independence High School Magnet
Independence, LA05-2012
Skills
- Data Entry
- Call Management
- Appointment Scheduling
Timeline
Quality Assurance Technician
Smittys supply Inc
04.2023 - Current
Remote Customer Service Representative
Cigna
09.2022 - 04.2023
Remote Customer Service Representative
TeleDirect
08.2020 - 09.2022
Remote Customer Service Representative
Adecco
08.2019 - 08.2020
Associate of Applied Science -
River Parishes Community College
High School Diploma -
Independence High School Magnet
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