Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

ELIZABETH DREHER

Summary

Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Seeking to

Overview

10
10
years of professional experience

Work History

Consumer Access Senior Specialist

AdventHealth Orlando
02.2018 - Current
  • Developed comprehensive a training program for new hires, resulting in faster onboarding and better overall performance.
  • Cater to patients of diverse cultures, economic status, and education levels.
  • Provide compassionate care and advocacy to every client.
  • Introduced innovative solutions to address critical business challenges, driving significant improvements in performance metrics by creating reports in Epic.
  • Creating professional relationships with employees outside of the department to best care for AdventHealth patients.
  • Extensive knowledge of insurance benefits, Epic, Experian, and AHCA.
  • Provide patient-centered care to consumers regarding fiscal responsibility for services.
  • Uphold patient safety by following disease prevention guidelines, and nutrition orders, and ensuring the call bell is within reach before leaving the room.

Patient Financial Advocate

Florida Hospital
02.2017 - 02.2018
  • Improved patient financial experiences by providing comprehensive guidance on payment options and assistance programs.
  • Increased revenue collections by conducting thorough reviews of patient accounts and identifying potential sources of reimbursement.
  • Skill in speaking clearly and using appropriate verbiage to obtain necessary information to execute job responsibilities.
  • Manage e-mails, phone calls, and walk-in patients promptly.
  • Apply self-pay patients to the Financial Assistance program in addition to educating patients about eligibility requirements for government assistance programs.
  • Dexterity in the performance of fundamental math functions.
  • Streamlined the application process for financial aid, reducing wait times and increasing patient satisfaction.

Patient Access

Florida Hospital
02.2014 - 03.2017
  • Welcome all customers courteously and assist in meeting their needs.
  • Registered emergency patients accurately in a fast-paced setting.
  • Educated patients about the terms of their insurance and informed them of the options for meeting their financial responsibility to the hospital.
  • Enhanced communication with medical staff by accurately documenting and sharing patient information on time.
  • Notated all patient accounts confirming patient information is accurate.
  • Consistently provided exceptional customer service to every patient, guest, and staff member.
  • Communicate effectively with clinicians to meet patients’ needs.
  • Streamlined patient intake procedures for enhanced efficiency and reduced wait times.

Education

Associate of Science - Nursing

Seminole State College of Florida
Altamonte Springs, FL
08.2024

Associate of Arts -

Valencia State College
ORLANDO, FL
05.2020

Skills

  • Fluent in English and Spanish
  • Critical Thinking
  • Time Management
  • Compassionate Care
  • Disease Prevention
  • Health Promotion
  • Healthcare Billing
  • Relationship Building

Activities

  • Employee Engagement Committee
  • Spiritual Ambassador
  • Department liaison for Pediatric Transplant financial processes.
  • Train and evaluate onboarding employees.

Timeline

Consumer Access Senior Specialist

AdventHealth Orlando
02.2018 - Current

Patient Financial Advocate

Florida Hospital
02.2017 - 02.2018

Patient Access

Florida Hospital
02.2014 - 03.2017

Associate of Science - Nursing

Seminole State College of Florida

Associate of Arts -

Valencia State College

Similar Profiles

CREATE PROFILE
ELIZABETH DREHER