Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
United Way contributor over 25. Youth coordinator Cannan AME Church
Timeline
Generic

EDream Mallard

Broadview,IL

Summary

Accomplished export manager with 35 years of experience in strategy development, driving business growth and profitability in domestic and international markets. Skilled in leading talented teams and utilizing strong analytical abilities to compile trade data for presentations and decision-making. Proven track record of streamlining import-export services, navigating customs regulations, and implementing effective foreign trade procedures. Known for building excellent relationships and resolving issues with a customer-centric approach. Dedicated and detail-oriented professional adept at providing exceptional care and support to local and international clients. Thrives in a team-oriented environment, demonstrating reliability and proficiency in computer skills. Seeking a challenging new role with opportunities for advancement to leverage 35 years of experience. Committed to delivering positive and memorable experiences to every customer while maintaining exceptional multitasking and time management abilities. Adaptable under pressure, consistently meeting company needs through organized practices that enhance organizational success.

Overview

35
35
years of professional experience

Work History

Export Manager

UPS Freight
09.2021 - 04.2023
  • Facilitated partnerships with logistics providers, optimizing transport operations.
  • Managed scheduling of air and over-the-road transportation for on-time deliveries.
  • Coordinated the smooth clearance of goods through customs, confirming delivery to clients.

Gateway Exports Supervisor

UPS Freight
10.1999 - 09.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.

Export Customer Service Representative

UPS Freight
02.1988 - 10.1999
  • Assisted in the development of standard operating procedures for the Export Customer Service department, increasing overall efficiency.
  • Streamlined the order management process for improved customer experience and higher retention rates.
  • Monitored shipment statuses closely and proactively updated clients on potential delays or discrepancies.
  • Advanced language skills enabled stronger communication with international clients and facilitated the expansion of export markets.
  • Developed comprehensive knowledge of trade regulations, tariffs, and customs requirements for various countries, ensuring smooth transactions across borders.
  • Identified opportunities for cost reductions in shipping processes by analyzing historical data and negotiating better terms with carriers.
  • Conducted regular follow-ups with clients to gather feedback on service quality, leading to continuous improvement initiatives.
  • Analyzed market trends regularly to identify potential challenges or growth opportunities in targeted regions.
  • Managed a high volume of customer inquiries via email, phone calls, or face-to-face interactions daily while maintaining professionalism under pressure.
  • Provided insights into customer preferences through detailed reporting on sales patterns and product performance analysis.
  • Actively participated in cross-functional teams to develop strategies for entering new markets or expanding existing ones successfully.
  • Trained new team members on company policies and procedures, resulting in consistent service delivery across the team.
  • Prepared accurate shipping documentation to ensure compliance with international regulations and avoid costly penalties or delays.
  • Fostered strong relationships with international customers, leading to repeat business and increased revenue.

Education

UPS University
Alpharetta, GA

Some College (No Degree) - Business Administration

MSTA Business
Chicago, IL

High School Diploma -

Hugh Manley
Chicago, IL
06-1978

Skills

  • Cross-cultural negotiation
  • Pricing strategy formulation
  • Export licensing
  • International law awareness
  • Freight forwarding experience
  • Warehousing coordination
  • Export compliance knowledge
  • Excellent communication
  • Team building
  • Customer Support

Accomplishments

  • Internal facility audits my areas of responsibility, export record retention, and dangerous goods documentation, ensuring 100% compliance, accuracy, and efficiency
  • Implemented a daily checklist to be signed off daily by the employees, supervisors, and their department managers
  • Manage 20 office employees, two dispatchers, and two supervisors for the export department

Affiliations

United Way has provided 25 years of charitable contributions through this organization, assisting schools, food pantries, and my community

United Way contributor over 25. Youth coordinator Cannan AME Church

Coordinate special events monthly, praise dance, Bible study classes, set up workshops, and make musical selections for the monthly youth choir performance

Timeline

Export Manager

UPS Freight
09.2021 - 04.2023

Gateway Exports Supervisor

UPS Freight
10.1999 - 09.2021

Export Customer Service Representative

UPS Freight
02.1988 - 10.1999

Some College (No Degree) - Business Administration

MSTA Business

High School Diploma -

Hugh Manley

UPS University

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EDream Mallard