Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edrei Navarro

San Mateo,CA

Summary

Dynamic professional with extensive experience at Target, excelling in customer service and front-end operations. Proven ability to enhance guest satisfaction through effective conflict resolution and multilingual communication. Skilled in translation accuracy and time management, consistently delivering high-quality results while collaborating with teams to optimize service efficiency.

Overview

2
2
years of professional experience

Work History

Guest Advocate

Target
Foster City, CA
11.2024 - Current
  • Managed front-end operations, ensuring a smooth daily flow of checkout lanes, guest services, and team coordination.
  • Oversaw online order pickups and same-day delivery processes, ensuring accuracy, efficiency, and timely handoffs to guests and delivery partners.
  • Delivered exceptional customer service by resolving guest concerns, handling returns and exchanges, and answering inquiries with professionalism.
  • Maintained a clean and organized service area while adhering to company policies and procedures for guest interactions.
  • Collaborated with team members to improve service flow and reduce wait times during high-traffic periods.
  • Actively identified guest needs, as well as, offered proactive solutions to enhance satisfaction and build customer service.
  • Promoted RED card applications and loyalty programs, contributing to overall store performance and guest retention.

Translator and Transcriptor

Freelancer
San Mateo, CA
04.2024 - 10.2024
  • Translated written content, including documents, emails, reports, and marketing materials, from English to Spanish and vice versa, with attention to cultural nuance and accuracy.
  • Ensured that tone, context, and intent were preserved across a variety of topics.
  • Collaborated with clients to clarify requirements, meet tight deadlines, and deliver high-quality translations consistently.
  • Transcribed audio and video files with high accuracy, ensuring correct grammar, spelling, and punctuation.
  • Reviewed and edited transcripts to meet quality assurance standards.

Interb

Block Advisors Deina Navarro TA
San Mateo, CA
02.2023 - 03.2024
  • Assisted in preparing and organizing tax documents, ensuring accuracy and compliance with IRS regulations.
  • Conducted research on tax laws and deductions to support client filings, and maximize returns.
  • Reviewed financial records and entered data into tax preparation software to streamline reporting.
  • Provided administrative support, including scheduling appointments, managing client communications, and maintaining confidential records.
  • I shadowed a tax professional to gain hands-on experience in tax preparation, financial planning, and client consultations.

Education

High School Diploma -

Penn Foster
Chandler, AZ
06-2023

Skills

  • Customer Service & Conflict Resolution
  • Multilingual Communication (English & Spanish)
  • Translation and Transcription Accuracy
  • Front-End Operations & Retail Management
  • Time Management and Multitasking
  • Strong written and verbal communication
  • Adaptability and Quick Learning
  • Confidentiality & Professionalism
  • Team Collaboration and Independent Work
  • Attention to Detail & Problem Solving

Languages

Spanish
Native/ Bilingual

Timeline

Guest Advocate

Target
11.2024 - Current

Translator and Transcriptor

Freelancer
04.2024 - 10.2024

Interb

Block Advisors Deina Navarro TA
02.2023 - 03.2024

High School Diploma -

Penn Foster

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Edrei Navarro