Edric Berry
Mesquite,TX
Summary
Dynamic professional with extensive experience at FedEx, excelling in package sorting and effective communication. Proven track record in leadership development and staff training, driving team performance to meet operational goals. Adept at problem-solving and maintaining high standards of organization, ensuring timely and accurate package delivery.
Overview
20
20
years of professional experience
Work History
Package Handler
Fedex
Dallas, Texas
08.2025 - Current
- Ensured timely delivery of packages to accurate locations, supporting customer satisfaction.
- Sorted packages by size and destination to streamline processing and enhance workflow.
- Loaded and unloaded freight from delivery trucks and conveyor belts.
- Operated scanning equipment to track package movements accurately.
- Inspected packages for damages and reported issues to supervisors, maintaining quality control.
- Collaborated with team members to meet daily shipping goals effectively.
- Communicated effectively with management and colleagues.
- Maintained cleanliness and organization in the warehouse environment.
Sports Camp Director/Official
YMCA
Dallas, TX
08.2014 - Current
- Built authentic relationships with parents and children to foster a welcoming camp environment.
- Created detailed weekly activity schedules to enhance camper engagement and experience.
- Developed age-specific curriculum.
- Recruited and trained staff to ensure effective program delivery and a positive camp atmosphere.
- Monitor and ensure safety.
- Receive training in curriculum plan to further skills.
- Maintain trust in opening, closing and cleaning.
- Followed all operational policies and procedures to maintain compliance.
Territory Manager
Marketsource
Mesquite, TX
07.2015 - 05.2019
- Created consumer awareness and brand preference for Market source clients at retail store level through targeted training.
- Trained retail teams, ensuring all members were current on promotions and policies.
- Identified and resolved issues with LG devices at retail locations.
- Delivered excellent customer service, enhancing overall customer experience with devices.
- Demonstrated integrity and motivation while representing the LG brand in retail settings.
- Maintain weekly schedule of the required stores, in-field time, and demo days.
General Manager
Footaction
Mesquite, TX
08.2010 - 07.2015
- Coached and motivated team to achieve top performance and deliver exceptional customer experiences.
- Execute standards in recruiting, hiring, training, guest services, visual merchandising, and store operations.
- Demonstrated strong cognitive, problem analysis, decision making, and financial analysis skills to support operational effectiveness.
- Partnered with customers, sales associates, store leadership, and corporate business partners to enhance service delivery.
- Maintain a high level of customer focus and leads by example with clear and engaging communication.
- Teach associates product knowledge and how to apply their learnings to the customer experience.
- Prepare employee schedules, schedule potential employee interviews, and interview prospective candidates.
- Prepared and secured daily bank deposits for financial accuracy.
- Display leadership with confidence along with a high level of ethics, values, integrity, and trust.
Call Center Manager
Etech
Nacogdoches, TX
10.2006 - 08.2010
- Set expectations and lead team to achieve performance goals as established by leadership.
- Supervise the daily team activity by monitoring, coaching and developing each team member to ensure call quality, sales techniques and compliancy guidelines.
- Coach and develop team of agents/representatives to achieve performance objectives.
- Administered performance management process to enhance agent performance and behavior.
- Conducted periodic evaluations of all team members to inform development strategies.
- Plan, assign, and direct work; appraise performance; reward and discipline employees.
- Directly supervise approximately 15 FTEs on Campaign in the Operations Department.
- Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- Seek and act on personal coaching and feedback received by taking an active role in performance planning and goal setting.
- Issue written and oral counseling for breach of conduct as outlined in the employee handbook.
Education
Texas All Lines Adjusters License -
The Adjusters School
Dallas, TX03-2018
Skills
- Package sorting
- Scanning proficiency
- Inventory management
- Employee training
- Microsoft programs
- Team collaboration
- Problem solving
- Communication skills
Other Experiences
Volunteer Coach, YMCA, currently
Timeline
Package Handler
Fedex
08.2025 - Current
Territory Manager
Marketsource
07.2015 - 05.2019
Sports Camp Director/Official
YMCA
08.2014 - Current
General Manager
Footaction
08.2010 - 07.2015
Call Center Manager
Etech
10.2006 - 08.2010
Texas All Lines Adjusters License -
The Adjusters School