Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Edrica Brown

Savannah,GA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2025
2025
years of professional experience

Work History

Operations Manager

Bowlero Lanes
09.2023 - 10.2024
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Deli/Bakery Manager

Food Lion
03.2022 - 11.2023
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Managed all baking operations professionally and handled all problems confidently.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.

Deli/Bakery Manager

Walmart
04.2020 - 02.2022
  • Monitoring daily operations
  • Delegating task to staff
  • Maintaining adequate stock
  • Conducting price changes and markdowns
  • Associate scheduling and request
  • Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
  • Maintained and controlled inventory of baked goods.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.

Task Force Manager

IHG Hotels & Resorts
12.2016 - 03.2020
  • Corrected guest issues promptly with knowledgeable and friendly service
  • Managed customer complaints and rectified issues to complete satisfaction
  • Created and optimized employee schedules for shift coverage
  • Received incoming calls and coordinated with staff to fulfill customer requests
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency
  • Provided concierge services for guests
  • Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue
  • Balanced hotel accounts at end of each shift
  • Managed tasks and responsibilities for front office employees when the team was understaffed.

General Manager in Training

Dun

Education

High School Diploma -

Jenkins High School
Savannah, GA

Skills

  • Restaurant Management
  • Food Safety
  • Payroll
  • Management
  • Office Administration
  • Upselling
  • Cash Handling
  • Safe Work Practices
  • Compliance Requirements
  • ServSafe Certified

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Operations Manager

Bowlero Lanes
09.2023 - 10.2024

Deli/Bakery Manager

Food Lion
03.2022 - 11.2023

Deli/Bakery Manager

Walmart
04.2020 - 02.2022

Task Force Manager

IHG Hotels & Resorts
12.2016 - 03.2020

General Manager in Training

Dun

High School Diploma -

Jenkins High School

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Edrica Brown