ED'RICO HUNT-REID
Humble
Summary
Experienced professional in customer service and safety protocols, well-prepared for this role. Demonstrates a strong focus on teamwork and adaptability, ensuring smooth operations and delivering exceptional passenger experiences. Possesses excellent skills in conflict resolution, emergency response, and communication. Known for maintaining a calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers alike.
Overview
7
7
years of professional experience
Work History
Flight Attendant
United Airlines
12.2021 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Manager
Trego Dugan Aviation
05.2021 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Flight Attendant
Allegiant Air
01.2020 - 05.2021
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Customer Service Lead
Trego Dugan Aviation
05.2018 - 05.2021
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
Bachelor of Science - Mass Communication & Integrated Marketing
Tennessee State University
Nashville, TN12.2018
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Food and beverage service
- Time management
- Professional appearance
- Public speaking
- Verbal and written communication
- Emergency procedures
- Leadership qualities
Timeline
Flight Attendant
United Airlines
12.2021 - Current
Manager
Trego Dugan Aviation
05.2021 - 01.2022
Flight Attendant
Allegiant Air
01.2020 - 05.2021
Customer Service Lead
Trego Dugan Aviation
05.2018 - 05.2021
Bachelor of Science - Mass Communication & Integrated Marketing
Tennessee State University
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