Edriel Jeffrey
Columbus,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Commercial Technician
Breezeline internet
Columbus, Ohio
02.2024 - Current
- Installed, tested, and configured new commercial equipment and systems.
- Performed routine maintenance and troubleshooting on commercial equipment.
- Conducted system-wide performance assessments to ensure optimal functioning of commercial equipment.
- Maintained accurate records of customer service visits and repairs performed.
- Provided technical support to customers regarding their commercial products or services.
- Developed detailed reports summarizing the results of all diagnostic tests conducted on commercial equipment.
- Troubleshot complex hardware and software issues related to commercial products or services.
- Researched solutions to customer problems using online resources and technical manuals.
- Assisted customers in setting up their new devices by providing instructions on how to use them effectively.
- Ensured that all safety protocols were followed when servicing any type of commercial equipment.
Barber
Sport Clips
Westerville, OH
04.2023 - 12.2024
- Greeted customers, provided consultation services and identified customer needs.
- Established a professional relationship with clients by providing quality haircuts and styling services.
- Provided hair care advice, including product recommendations and styling tips.
- Maintained cleanliness of the barber station, including sterilizing tools and sanitizing work areas.
- Kept up to date on new trends in men's hairstyles and facial hair designs.
- Demonstrated knowledge of products available for sale in the store.
- Assisted other barbers as needed during busy times or when short staffed.
- Promoted special offers and discounts to attract new customers.
- Ensured all safety precautions were taken while performing haircuts.
- Managed cash register transactions accurately and efficiently.
- Inspected equipment regularly to ensure proper functioning before use.
- Communicated effectively with customers to create a pleasant experience.
- Followed established procedures for cutting hair according to customer requests.
- Adhered to state regulations regarding licensing requirements.
- Attended continuing education classes related to barbering techniques.
- Provided excellent customer service by responding quickly to inquiries or complaints.
- Resolved customers concerns with knowledgeable and professional approach.
- Reviewed client feedback forms after each appointment to measure satisfaction levels.
- Maintained inventory of supplies such as clippers, scissors and razors.
Internet Technician
At&t Broadcast services
Columbus, OH
02.2022 - 03.2023
- Installed, configured and tested network hardware such as routers, switches and wireless access points.
- Maintained customer networks by monitoring performance, resolving problems and providing ongoing maintenance.
- Implemented security measures to ensure secure data transmission over the Internet.
- Ensured compliance with company policies related to network usage and security.
- Tested new products for compatibility with existing networks prior to deployment.
- Provided guidance to other technicians in identifying and resolving complex networking issues.
- Ran diagnostic tests on networks to detect any potential problems or outages.
- Managed installation of firmware updates on routers, switches, firewalls.
- Investigated root cause of reported incidents involving internet connectivity or performance degradation.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Maintained positive working relationship with fellow staff and management.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Education
CPR/First Aid -
Breezeline Training
02-2024
Diploma - Barbering
Ohio State College of Barber Styling
Columbus, OH08-2020
High School Diploma -
Reynoldsburg High School Business Education Leadership & Law Academy
Reynoldsburg, OH06-2013
Skills
- Customer Service
- Component Replacement
- System Troubleshooting
- Equipment Repair
- Equipment Maintenance
- Complex Repairs
- Maintenance and repairs
- Attention to Detail
- Written/Verbal Communication
- Works Well Under Pressure
- Heavy Lifting
- Customer interaction
- Power Tools and Equipment
- Relationship Building
- Troubleshooting
- Performance Improvement
- Safety Equipment
- Customer rapport
- Work Planning and Prioritization
- Computer Skills
- Physical Fitness
- Equipment Inspection
- Conflict de-escalation
- Sales skills
- Product Sales
Timeline
Commercial Technician
Breezeline internet
02.2024 - Current
Barber
Sport Clips
04.2023 - 12.2024
Internet Technician
At&t Broadcast services
02.2022 - 03.2023
CPR/First Aid -
Breezeline Training
Diploma - Barbering
Ohio State College of Barber Styling
High School Diploma -
Reynoldsburg High School Business Education Leadership & Law Academy
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