MANUSCIA CHARLES
Pompano Beach,FL
Summary
Dynamic and detail-oriented front desk supervisor with 6 years of experience in medical administration, aiming to leverage proven leadership skills and deep understanding of healthcare operations to efficiently manage the face of the office. Dedicated to ensuring exceptional patient care, streamlining administrative processes, and fostering a positive work environment. Eager to contribute to the success of the medical team through effective communication, problem-solving, and strategic planning.
Overview
15
15
years of professional experience
Work History
Patient Access Supervisor
Broward Community Health Center BCOM
07.2018 - 05.2024
- Insurance verification, Patient check in/out, Payment processing, billing and posting, correct journals, Bill payment verification, appointment scheduling and rescheduling, Phone customer service.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Facilitated cross-functional collaboration between departments to streamline processes and provide seamless patient care services.
Customer Service Tech Specialist
Teleperformance
02.2013 - 02.2018
- Work with customer service professionals, Support customers in opening new accounts and upgrading existing services, Assist customer’s w/troubleshooting devices.
- Developed strong client relationships through consistent communication and attentive service.
- Followed all company policies and procedures to deliver quality work.
Customer Service Dispatcher
American Medical Response
05.2009 - 12.2012
- Dispatched drivers to give patient tickets for appointments, Data entry file submissions, Resolved patient concerns for late pick up and drop offs.
- Increased overall dispatcher accuracy by implementing a thorough quality control system for all executed tasks.
- Served as a reliable point of contact for field technicians during emergencies or unexpected issues.
Education
High School Diploma -
Blanche Ely High School
Pompano Beach, FL01.2001
Skills
- Leadership
- Communication
- Teamwork
- Conflict resolution
- HIPAA Compliance
- Team Management
- Appointment Scheduling
- Insurance Verification
- Effective problem solving
- Multitasking and Organization
- Phone and Email Etiquette
- Payment Processing
Technicalqualifications
MS Word, Excel, Outlook, Data Entry, File downloads, File transfers, Software Updates, Scan, Copy, Print and many more computer interpersonal skills.
Languages
Creole
Limited Working
Timeline
Patient Access Supervisor
Broward Community Health Center BCOM
07.2018 - 05.2024
Customer Service Tech Specialist
Teleperformance
02.2013 - 02.2018
Customer Service Dispatcher
American Medical Response
05.2009 - 12.2012
High School Diploma -
Blanche Ely High School