Edryne Pepjy Michel
Auburndale,FL
Summary
Dedicated and detail-oriented Customer Support Representative providing exceptional support to customers via email. Seeking a part-time position at Underdog to continue delivering assistance and contributing to customer satisfaction. Service-oriented Customer Support Representative in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
1
1
year of professional experience
Work History
Customer Support Representative
Flight Delayed (Yource)
01.2020 - 01.2021
- Assisted in creating and updating customer support resources and FAQs to improve self-service options.
- Connected with customers to address questions and resolve issues through phone and email
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously
Education
AWS (Amazon Web Services) cloud, knowledge in Linux environment. -
Bachelor's Degree - Agricultural Sciences
EARTH University
Costa Rica12.2013
Skills
- Knowledge in Zendesk ticketing system for efficient customer support management
- Excellent written communication skills for clear and effective email correspondence
- Strong interpersonal skills to solve customer inquiries with professionalism and empathy
- Detail-oriented approach to maintaining accurate records and resolving issues
- Collaborative team player with the ability to work across departments to ensure customer satisfaction
Watching Turkish series, explore natural landscape, travel
I like to watch Turkish drama because it helps me to practice Turkish and to learn more about the culture. I love learning from different culture, exploring natural landscape, learn new languages and travel to different places.
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Customer Support Representative
Flight Delayed (Yource)
01.2020 - 01.2021
AWS (Amazon Web Services) cloud, knowledge in Linux environment. -
Bachelor's Degree - Agricultural Sciences
EARTH University
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