Eduardo Rojas-Zuniga
Apple Technical Expert
Ball Ground,Georgia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Flexible and perceptive individual with 4 years of experience providing ongoing technical advice and support while driving sales. Expertise in Apple product troubleshooting, integrating, and physical reapairs for multiple Apple devices.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Apple Technical Expert
Apple
Alpharetta, GA
04.2022 - Current
- Certified iPhone Technician
- Certified in all iOS versions
Apple Technical Specialist
Apple
Alpharetta, GA
08.2021 - 04.2022
- Thoroughly diagnose Apple devices for any issues
- Provide physical support on Apple devices
- Trained users on desktops, laptops and mobile devices.
Apple Solutions Consultant
Apple Inc
Canton, GA
10.2019 - 08.2021
- Responsible for all Apple business inside of Best Buy
- Must represent all values of Apple
- Make sure every employee is properly trained and able to give customers the full Apple experience
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
Computing Sales Consultant
Best Buy
Alpharetta, Georgia
11.2018 - 10.2019
- I sell computers and any accessories that can apply to computers.
Starbucks, Barista
Alpharetta, Georgia
09.2017 - 10.2018
- In charge of my own register
- Responsible for making everyone's drinks
- Responsible for making sure people feel completely satisfied with their service and will come back again
Customer Service Clerk and Grocery Clerk
Publix Super Market
Alpharetta, Georgia
05.2015 - 05.2017
- In charge of my own register
- Had to make sure my till was never off
- In charge of greeting customers and making them feel welcomed
- In charge of my own aisles
- In charge of handling my own back stock
Education
High School Diploma -
08.2013 - 5 2017
Associate of Science - Business Administration
08.2017 - 05.2020
Skills
Problem Solving
Trouble Shooting
Communication
Time management
Multi tasking
Python coding
HTML coding
Performance Optimization
Desktop support
Software diagnosis
Training and Development
Interpersonal Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Apple Technical Expert - Apple
04.2022 - Current
Apple Technical Specialist - Apple
08.2021 - 04.2022
Apple Solutions Consultant - Apple Inc
10.2019 - 08.2021
Computing Sales Consultant - Best Buy
11.2018 - 10.2019
- Starbucks, Barista
09.2017 - 10.2018
Georgia State University - Associate of Science, Business Administration
08.2017 - 05.2020
Customer Service Clerk and Grocery Clerk - Publix Super Market
05.2015 - 05.2017
Milton High School - High School Diploma,
08.2013 - 5 2017