EDSEL HUSSEY KALUAHINE
United Airlines London Heathrow
Santa Rosa,CA
4
Languages
10
years of professional experience
Dedicated and proactive professional with extensive experience in customer service and leadership. Highly skilled in handling high-pressure situations, resolving customer concerns, and ensuring operational excellence. A former paramedic with exceptional first aid expertise, bringing vigilance, responsibility, and a strong ability to anticipate and manage challenges, enhancing passenger safety and satisfaction. Passionate about fostering positive customer experiences through effective team collaboration and attention to detail.
Work History
3 Years 10 Months
04.2022 - 02.2026
3 Years 10 Months
Customer Service International Lead
United Airlines London Heathrow | London United Kingdom
04.2022 - 02.2026
- - Maintained a clear and safe working environment, ensuring compliance with legal and company regulation
- Required early starts as early as 3:00 AM to initiate airport station operations, ensuring on-time U.S. departures. Proactively managed cancellations, delays, and staffing, while maintaining a strong duty of care. Strategically allocated manpower to ensure safe, efficient, and compliant operations
- - Applied paramedic training and first aid expertise to handle emergencies and enhance passenger safety
- - Resolved customer complaints with appropriate solutions, ensuring positive outcomes and customer loyalty
- - Demonstrated vigilance and responsibility to anticipate and address potential issues, improving service quality
- - Participated in regular training to stay updated on company policies and procedures.
- Completed comprehensive training in airline check-in procedures, flight boarding, and jet bridge operations, ensuring seamless and efficient passenger services.
6 Years
02.2016 - 02.2022
6 Years
Care Coordinator
William Blake House, Daventry
02.2016 - 02.2022
- - Supported young adults with learning disabilities, developing and implementing personalized care plans.
- - Administered medication and ensured strict adherence to health and safety protocols.
- - Built strong relationships with individuals and their families, ensuring a supportive care environment.
Education
Bachelor of Arts - Journalism
Coventry University
Diploma of Higher Education - Sociology
Speciss College | Harare
A-Levels - English Literature, Math, History
Franklin Delano Roosevelt Girls High School | Harare
Skills
- Team Leadership and Collaboration
- Conflict Resolution and Problem-Solving
- Emergency First Aid and Safety Awareness
- Customer Service Excellence
- Vigilance and Attention to Detail
- Airline Operations and Passenger Handling
- Effective Communication (Oral and Written)
- Time Management and Multitasking
Languages
English
Native or Bilingual
Turkish
Limited Working
zulu
Native or Bilingual
Shona
Native or Bilingual
Timeline
Customer Service International Lead
United Airlines London Heathrow
04.2022 - 02.2026Read more
Care Coordinator
William Blake House, Daventry
02.2016 - 02.2022Read more
Franklin Delano Roosevelt Girls High School - A-Levels, English Literature, Math, History
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Speciss College - Diploma of Higher Education, Sociology
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Coventry University - Bachelor of Arts, Journalism
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