Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Edsel Pasia

Rolling Meadows,IL

Summary

Results-driven professional with over 20 years of experience in the automotive industry, excelling in areas such as operations management, customer relations, and technical expertise. Seeking to leverage transferable skills, including problem-solving, leadership, and adaptability, to transition into a new career path. Eager to explore opportunities in a sales related field bringing a fresh perspective, a strong work ethic, and a passion for continuous learning. Committed to contributing innovative solutions and driving success in a dynamic and evolving industry.

Overview

21
21
years of professional experience

Work History

Detailer/ Shift lead

Alliance Service Group
02.2024 - Current
  • Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
  • Washed cars and trucks daily for auto dealership.
  • Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
  • Collaborated with colleagues to troubleshoot challenging detailing projects, resulting in successful outcomes and satisfied clients.
  • Contributed to a positive team atmosphere by offering support and guidance to colleagues, fostering a collaborative work environment.
  • Maintained open communication with supervisors regarding progress updates or potential challenges faced during the detailing process, enabling proactive problem-solving and ensuring client satisfaction.

Founder and Owner

EfficientEcom LLC
07.2023 - Current
  • Established and manage a part-time e-commerce business, overseeing all aspects of operations including product sourcing, marketing, sales, and customer service
  • Successfully developed and implemented business strategies to increase online visibility and drive sales growth
  • Utilized digital marketing techniques, including SEO, social media marketing, and email campaigns, to attract and retain customers
  • Handled financial management, including budgeting, pricing strategies, and profit margin analysis
  • Ensured customer satisfaction by maintaining high standards of service and prompt resolution of inquiries and issues
  • Established a successful business by identifying market needs and developing innovative solutions.

Service Technician

Honda
01.2004 - 07.2023
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.

Education

Bachelor's - Automotive Technology

Universal Technical Institute
Glendale Heights, IL
01.2004

Skills

  • Customer service
  • Employee training
  • Entrepreneurial and innovative
  • Small business operations
  • Ethics and integrity
  • Punctual and reliable
  • Flexible and adaptable

Additional Information

Motivated and adaptable professional seeking to switch careers and explore new horizons. I am excited to leverage my transferable skills and embrace fresh challenges in a different industry. A quick learner with a growth mindset, I am eager to apply my diverse skill set, passion for continuous learning, and dedication to excellence to excel in a new career path. I thrive in dynamic environments, value teamwork, and possess the drive to make a positive impact in any role I undertake.

Timeline

Detailer/ Shift lead

Alliance Service Group
02.2024 - Current

Founder and Owner

EfficientEcom LLC
07.2023 - Current

Service Technician

Honda
01.2004 - 07.2023

Bachelor's - Automotive Technology

Universal Technical Institute

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Edsel Pasia