Edsel Robinson
Redford,MI
Summary
Creative and engaging Account Manager bringing 4 years of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.
Overview
18
18
years of professional experience
Work History
Janitorial Account Manager
Universal
Ferndale, MI
02.2024 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
Janitorial Account Manager
CleanNet USA
Farmington Hills, MI
04.2021 - 01.2024
- Maintained accurate records of all customer interactions in the CRM system.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Ensured compliance with industry regulations when dealing with clients.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
Clothing Store Manager
K&G Fashion Superstore
Detroit, MI
09.2006 - 04.2021
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Participated in meetings with other managers to discuss strategies for increasing sales.
- Assisted customers with product selection based on their individual needs.
- Processed returns and exchanges according to company policy while providing excellent customer service.
- Ensured safety regulations were followed throughout the store at all times.
- Resolved conflicts between employees or customers in a timely manner.
- Performed daily opening and closing duties such as counting cash drawer contents, reconciling discrepancies, restocking shelves.
Multi-Location Janitorial Supervisor
New Image Building services
Plymouth, MI
10.2013 - 05.2018
- Resolved customer complaints related to cleanliness or maintenance issues promptly.
- Maintained accurate records of employee attendance, payroll information, and other data related to the department's operations.
- Trained staff to follow team standards and use efficient techniques.
- Checked quality of work regularly through inspections and official assessments.
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
- Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.
- Maintained equipment with focus on preventive and predictive methods to keep costs low and avoid breakdowns.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Swept and damp-mopped private stairways and hallways.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Managed team of employees, daily progress reports and overall project planning.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Managed team supplies to maintain budgets and meet work demands.
- Updated safety protocols regularly in order to keep up with changing industry standards.
- Investigated accidents or injuries occurring within the facility involving janitorial staff members.
- Performed routine maintenance checks on equipment used by janitors such as mops, vacuums.
- Recruited, trained, and supervised janitorial staff to ensure job duties were completed efficiently.
Education
Associate of Applied Science - Computer Information Systems-Network Administrtion
Henry Ford College
Dearborn, MI08-2014
Skills
- Customer Service
- Account Management
- Team Training
- Territory Management
- Account Servicing
- Teamwork and Collaboration
- Excellent communication skills
- Client rapport
- CRM proficiency
- CRM Systems
Timeline
Janitorial Account Manager
Universal
02.2024 - Current
Janitorial Account Manager
CleanNet USA
04.2021 - 01.2024
Multi-Location Janitorial Supervisor
New Image Building services
10.2013 - 05.2018
Clothing Store Manager
K&G Fashion Superstore
09.2006 - 04.2021
Associate of Applied Science - Computer Information Systems-Network Administrtion
Henry Ford College
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