Edshone Jones
Atlanta,GA
Summary
Dynamic and results-driven Account Executive with 4+ years of experience in client relationship management, territory growth, and service optimization within the healthcare industry. Proven ability to translate complex client needs into tailored solutions while driving revenue growth and ensuring client satisfaction. Excited to bring a customer-first approach and cross-industry perspective to the Destination Sales Executive role at Marriott International Inc.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Hospital Key Account Executive
Laboratory Corp of America
01.2021 - Current
- Manage a portfolio of 185+ hospital accounts with $9.75M+ in annual revenue; consistently exceed retention and growth targets with 110% territory attainment.
- Build long-term client partnerships through consultative reviews, strategic business planning, and high-touch customer service.
- Identify upselling opportunities and execute customized service plans aligned with client goals and organizational standards.
- Collaborate across departments including sales, operations, marketing, IT, and logistics to enhance service delivery.
- Analyze trends and client performance data to drive revenue, process improvement, and client-specific solutions.
- Coordinate onboarding, site visits, and personalized service for VIP accounts and new client relationships.
- Train client teams on lab services, compliance protocols, and system usage to maximize partnership value.
Project Analyst – Revenue Cycle Management
Laboratory Corp of America
01.2015 - 01.2021
- Directed over 100 annual toxicology and lab-related projects, generating $250K+ in annual revenue.
- Managed full project lifecycles across multiple states (NC, WA, TX, CA, etc.), including vendor coordination, budgeting, execution, and closeout.
- Led data center migrations (SAP, VoIP) and implemented project dashboards, cycle tools, and macros to reduce turnaround time.
- Collaborated with department heads, marketing, IT, and executive leadership to align strategic goals.
- Developed and documented standardized project workflows and PMO guidelines.
Customer Service Trainer/Team Lead
Laboratory Corp of America
01.2010 - 01.2015
- Trained and mentored 30+ new associates on customer service protocols and performance expectations.
- Developed SOPs and training materials; facilitated testing and retention assessments.
- Conducted QA evaluations, managed training schedules, and supported cross-functional team development.
Education
Marketing/M.I.S -
A&T State University / Strayer University
Greensboro, NC01.2010
Skills
- Territory & Account Management
- Strategic Sales Planning
- Salesforce & CRM Tools
- Customer Service Leadership
- Negotiation & Upselling
- Cross-functional Collaboration
- Event Coordination & Site Visits
- Time Management & Organization
- Presentation Development (In-person/Virtual)
- Process Improvement & Analytics
Certification
- Certified Change Management Professional (CCMP), Mechanicsville, NC
- Certified Lean Six Sigma Green Belt (CLSSGB), Burlington, NC
- Certified Project Management Training Course (PMTC), Mechanicsville, NC
Timeline
Hospital Key Account Executive
Laboratory Corp of America
01.2021 - Current
Project Analyst – Revenue Cycle Management
Laboratory Corp of America
01.2015 - 01.2021
Customer Service Trainer/Team Lead
Laboratory Corp of America
01.2010 - 01.2015
Marketing/M.I.S -
A&T State University / Strayer University
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