Edson Assis

• Oversight of all operations of high-end luxury and exotic rental car company.
• Identified new revenue generation opportunities to maximize bottom-line profitability
• Established foundational processes for business operations
• Built productive relationships with industry partners and competitors to support strategic business objectives
• Developed key operational initiatives to drive and maintain substantial business growth

• Belmont Luxury Rent A Car, Opened Palm Beach location and performed/oversight of all day-to-day operations.
• Developed and maintained relationships with customers and suppliers through account development
• Maximized performance by monitoring daily activities and mentoring team members
• Maintained professional, organized, and safe environment for employees and patrons
• Accomplished multiple tasks within established timeframes
• Controlled costs to keep business operating within budget and increase profits
• Improved marketing to attract new customers and promote business
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
• Defined clear targets and objectives and communicated to other team members

• A Les Clefs D’Or Concierge.
• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
• Maintained front desk's concierge book to provide visitors with access to relevant local information
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Developed relationships with local businesses to secure discounts and special offers for guests
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
• Maintained high level of professionalism and discretion when dealing with guests
• Skilled at working independently and collaboratively in a team environment.

Lobby concierge.

• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy
• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
• Assisted guests with variety of services and local attraction information
• Scheduled and confirmed restaurant reservations for guests
• Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base
• Utilized variety of organizational and communication skills to drive guest satisfaction
• Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests
• Handled customer complaints to satisfy and retain guests
• Upheld hotel policies and procedures by providing high level of customer service