Desired Job Title
Lead Registered Dental AssistantAccount ManagerDietary AideDishwasherLocation Preference
On-SiteHybridLocation: Tumwater, WA, US
Open to relocation: No
Edson Flores
Dental Assistant
Tumwater,WA
Work Preference
Summary
Dynamic and detail-oriented Dental Assistant with extensive experience supporting a wide range of dental procedures, complemented by hands-on training in dental radiography, chairside assisting, and front office administration. Proven ability to foster strong relationships with coworkers and patients, enhancing the overall patient experience. Equipped with exceptional problem-solving skills and a commitment to continuous learning, alongside excellent communication abilities that facilitate effective teamwork. Organized and dependable, adept at managing multiple priorities while maintaining a positive attitude and readiness to embrace new challenges that drive organizational success.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Lead Registered Dental Assistant
Lone Peak Dental Group
05.2023 - Current
- Directed daily activities of dental assisting team, guaranteeing alignment with OSHA and HIPAA standards.
- Trained and mentored new dental assistants, enhancing team efficiency and performance.
- Collaborated with dentists to develop treatment plans, improving patient care outcomes.
- Optimized inventory management for dental supplies, reducing waste and costs.
- Evaluated workflow processes regularly, identifying areas for improvement and increased productivity.
- cultivated strong rapport with patients, alleviating anxieties through clear communication regarding treatments, improving appointment adherence and comfort levels.
- Maintained strict sterilization protocols, ensuring a safe and sanitary environment for patients and staff.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Pursued continuing education courses to enhance knowledge of industry advancements and best practices in dental care.
- Supervised daily operations of dental assisting team, ensuring compliance with safety and hygiene standards.
Account Manager
Cellular Sales Verizon
08.2022 - 05.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Developed customized solutions based on client needs, enhancing product alignment with goals.
- Evaluated inventory and delivery needs and optimized strategies to meet customer needs.
- Answered incoming phone calls answering clients questions accurately and professionally.
- Handled customer-sensitive data
- Handle high stress situation with expert use of HEAT/HEART strategies to de-escalate situations
- Managed client relationships, ensuring satisfaction and retention through personalized service.
Dietary Aide
Genesis HealthCare
09.2021 - 08.2022
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in a commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from the dining room to the dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
Dishwasher
Thriftway Supermarket
01.2020 - 07.2020
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or other large items used often by kitchen staff.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
Education
High School -
East Grays Harbor High School
Elma, WA06-2020
Skills
- Bi-lingual (Spanish/English)
- Product and Service Knowledge
- Customer Service and Assistance
- Oral hygiene education
- Electronic charting
- Time management capabilities
- Detail-oriented mindset
- Pediatric dentistry
- Presenting Solutions
- Correcting Discrepancies
- Account Updating
- Learning systems/programs
- Professional use of HEAT/HEART De-escalation techniques
- Team collaboration
- HIPAA compliance
- Dental radiography
Accomplishments
- Mentored over 5+ dental assistants.
- Improved sterile room organization, setup, and breakdown, improving overall efficiency.
- Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
Certification
- RDA - Registered Dental Assistant
- Basic Life Support (BLS)
Languages
Spanish - Native
English - Native
Timeline
Lead Registered Dental Assistant
Lone Peak Dental Group
05.2023 - Current
Account Manager
Cellular Sales Verizon
08.2022 - 05.2023
Dietary Aide
Genesis HealthCare
09.2021 - 08.2022
Dishwasher
Thriftway Supermarket
01.2020 - 07.2020
High School -
East Grays Harbor High School