Edson Saavedra
Portland,OR
Summary
Dedicated support staff with strong client communication skills and a commitment to customer service excellence. Experienced in scheduling coordination and conflict resolution, ensuring smooth operations and enhanced client satisfaction.
Overview
6
6
years of professional experience
Work History
Recovery Center Support Staff
El Jardin Recovery
Portland , OR
11.2023 - Current
- Resolved client concerns by effectively communicating with the support staff.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Set up and maintained paper and electronic filing systems for records, correspondence and other material.
- Managed department schedule by maintaining calendars, arranging meetings and organizing conferences.
- Provided training sessions for staff members on how to use various software programs.
Assistant Manager
Taco Bell
Portland , OR
10.2021 - 11.2023
- Assisted in training new team members on operational procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Monitored employee attendance records, timekeeping, and payroll information.
Patient Transporter
Lee Health Hospital
Cape Coral, FL
02.2020 - 09.2021
- Assisted nursing staff with patient mobility and comfort.
- Communicated effectively with healthcare team regarding patient needs.
- Documented transport activities in patient records accurately.
- Greeted patient and explained transport plan and destination.
Education
High School Diploma -
Mariner High School
Cape Coral, FL05-2020
Skills
- Client communication
- Filing systems management
- Scheduling coordination
- Software training and support
- Customer service excellence
- Conflict resolution strategies
- Bilingual proficiency
- Data entry
Languages
Spanish
Native/ Bilingual
Timeline
Recovery Center Support Staff
El Jardin Recovery
11.2023 - Current
Assistant Manager
Taco Bell
10.2021 - 11.2023
Patient Transporter
Lee Health Hospital
02.2020 - 09.2021
High School Diploma -
Mariner High School