Edson Sanchez

· BANKRUPTCY REPORT (CANCEL ANY REPO ASSIGNED UNDER NEW CONFIRM ACCOUNTS, EMAIL REMARKETING FOR ANY TRANSPORT HOLDS, VERIFY BK CUSTOMERS, NEW VERIFY BK’S, CONVERTED ACCOUNTS AND REINSTATED ACCTS, INVALID BK ACCOUNTS.)

· BK SUPPORT INBOX/FAX INLCUDING BUT NOT LIMITED TO THE FOLLOWING: FORWARD DOCUMENTS TO THE ASSIGNED AGENTS FROM STATE TO STATE TRANSFERS, REAFFIRMATION AND LAA, VOLUNTARY SURRENDERS FORM)

· PROCESS NOTICE OF BK FILINGS AND MANUALLY ENTER THEM IN G CORE REVIEW SPECIFIC ACCOUNTS FOR ACTIVE BK PER OTHER DEPARTMENTS REQUESTS

· PROCESS PHYSICAL MAIL RECEIVED AND ATTACH TO CRM

· REVIEWED ACCOUNTS ASSIGNED TO VERIFY BK SR, CONTACTED ATTORNEYS TO CONFIRM WHETHER CUSTOMERS HAD RETAINED LEGAL SERVICES, AND CONDUCTED DAILY REVIEWS OF PACER FOR ACTIVE BANKRUPTCY FILINGS.

· Reviewed active bankruptcies accounts using Pacer

· ASSISTED WITH FILING REAFFIRMATIONS FOR QUALIFIED CUSTOMERS

· Managed a portfolio of charged off auto loans using SHAW and eCollections as our system of record

· Managed ch7 and ch13 accounts

· Reviewed active bankruptcies accounts using Pacer

· Received electronic bankruptcy notices for new filings, dismissals or discharges etc

· Required to place on hold or close any repossession attempts for collateral to protect the companies and the clients interest

· Maintained regular contact with attorneys in case the debtor filed for bankruptcy and the vehicle was repossessed prior to filing to assist in redeeming the vehicle

· Reviewed accounts for possible motion for relief and lifts of stay if the debtor was not current according to their plan

· Answers all inbound Bankruptcy calls

· Performed payment reconciliation for Pre and Post-Petition payments

· Updates system when BK petition is received

· Reviews Proof of Claim figures to be filed the BK Court

· Reviews Chapter 13 Plan filed and file an objection if necessary

· Reviews all loans for possible filing of Motion for Relief, Agreed/Consent Order in the event MFR was not granted at hearing

· Monitors all Bankruptcy Payments and applies to loan accordingly

· Sends Notice of Default for loans that have failed to comply with Consent Order

· Responds to all inquiries from Debtors, BK Attorneys, BK Trustee, etc

· Closes loans that are no longer in Bankruptcy and notifying other departments

· Completed Milestones using LPS/ Blackknight system; MSP for the system of record

· Prepared payment changes notice for various clients

· Reviewed client information confirming fees are recoverable and are within bankruptcy guidelines for recoverability

· Conducted detailed client intakes and entered information into company database and bankruptcy systems

· Reviewed Deed of Trust, Note, Assignments, Title Commitment, and prior bankruptcies documents

· Monitor, document, and perform updates in client systems accurately and timely

· Dealt with Attorneys, Notice of Defaults and Reaffirmation Agreements

· Route calls and e-mails to appropriate department and/or administrator

· Handled emotional customers with delicacy, listening empathetically while maintaining company policy

· Dealt with clients for Specialized Loan Servicing, Toyota Financial Services, PHH Mortgage, Mr. Cooper, Harley Davidson, 5/3 Bank and others