Summary
Overview
Work History
Education
Skills
Languages
Timeline

Edson Venancio Dacosta

Houston,Texas

Summary

Results-driven logistics and transportation professional with extensive expertise in oil field transportation, CRU (Customer Rental Units), asphalt hauling, and construction logistics. Proven ability to optimize supply chains, reduce costs, and enhance operational efficiency across diverse industries, including high-stakes environments like oil and gas. Adept at leveraging data-driven strategies to improve KPIs, streamline transportation networks, and deliver exceptional customer service. Currently pursuing a BA in Business Administration/Accounting to further elevate strategic decision-making and leadership capabilities.

Overview

19
19
years of professional experience

Work History

Logistics Manager

Trout
01.2025 - Current
  • Plan, direct, and coordinate customer service and logistics operations.
  • Manage logistics personnel and systems, ensuring daily operational efficiency.
  • Recommend optimal transportation modes, routing, and equipment to enhance supply chain performance.
  • Establish and monitor supply chain performance measurement systems.
  • Develop and implement logistics policies and procedures, supervising coordinators and planners.
  • Train logistics personnel on strategies, roles, and responsibilities.
  • Maintain accurate reports, process documentation, and safety records.
  • Resolve transportation, logistics, and customer issues promptly.
  • Negotiate transportation rates to improve efficiency and sustainability.
  • Collaborate with cross-functional teams to integrate logistics with sales, accounting, and shipping systems.
  • Analyze financial impacts of logistics changes, including routing and carrier selection.
  • Direct inbound/outbound logistics operations, ensuring safety and quality standards.
  • Coordinated dispatching of 100+ drivers to accomplish daily delivery requirements.
  • Monitored logistics performance and identified improvement opportunities.
  • Created and enforced detailed organization processes to increase quality and service standards.

Energy Transport Analyst for Chevron Account / Customer Logistics Manager for Shell Oil Account

Ryder Oil and Gas
11.2015 - 01.2025
  • Supervised and coordinated day-to-day logistics operations.
  • Planned and reviewed logistics processes to meet company and customer standards.
  • Established work schedules and procedures to optimize team performance.
  • Accountable for site Key Performance Indicators (KPIs).
  • Collaborated with customers on operational improvements.
  • Conducted performance evaluations and provided coaching.
  • Implemented health, safety, and security initiatives.

Fleet Manager

United Vision Logistics
05.2012 - 11.2015
  • Managed a fleet of 100+ trucks to ensure service availability.
  • Resolved customer, warehouse, and carrier issues.
  • Coordinated load-outs and monitored on-time deliveries.

Agent Representative

Enterprise National Rental Company
09.2010 - 11.2010
  • Attended client requests for rented vehicles.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained staff on operating procedures and company services.
  • Promptly responded to inquiries and requests from prospective customers.

Customer Center Representative

Helfman River Oaks
09.2009 - 06.2010
  • Assisted clients with repairs, services, and parts delivery.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

Call Center Intern

Telecel Burkina Faso
09.2006 - 12.2008
  • Call center internship with cross-departmental exposure.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Prepared project presentations and reports to assist senior staff.
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Collected, arranged, and input information into database system.

Education

Associate Degree - Business Administration

American Intercontinental University, Houston, TX
01.2015
Currently pursuing BA in Business Administration/Management/Accounting

High School Diploma -

Mayde Creek High School, Houston, TX
01.2010

Skills

  • Customer support expertise
  • Service excellence
  • Logistics Management
  • Microsoft Office Suite
  • Experience with transportation management solutions
  • Distribution management
  • Freight forwarding
  • Shipping and receiving operations
  • Fleet dispatch
  • Supplies inventory
  • Strategic initiatives
  • Team management
  • Freight coordination
  • Client relationship management
  • Employee supervision
  • Logistics analysis
  • Cost reduction strategies
  • Fleet oversight
  • Procurement management
  • Shipment scheduling
  • Domestic freight management

Languages

French
Native or Bilingual
Spanish
Full Professional
English
Native or Bilingual

Timeline

Logistics Manager - Trout
01.2025 - Current
Energy Transport Analyst for Chevron Account / Customer Logistics Manager for Shell Oil Account - Ryder Oil and Gas
11.2015 - 01.2025
Fleet Manager - United Vision Logistics
05.2012 - 11.2015
Agent Representative - Enterprise National Rental Company
09.2010 - 11.2010
Customer Center Representative - Helfman River Oaks
09.2009 - 06.2010
Call Center Intern - Telecel Burkina Faso
09.2006 - 12.2008
American Intercontinental University - Associate Degree, Business Administration
Mayde Creek High School - High School Diploma,

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Edson Venancio Dacosta