Edson Xavier Cruz Jeronimo
Puebla,Puebla
Summary
Dedicated negotiator offering more than 2 years of experience assisting with collective bargaining in kidnapping, including resolving conflicts and mediating talks. Persuasive negotiator, talented organizer and complex problem-solver.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kidnapping and Extortion Negotiator Police
Fiscalía General Del Estado De Puebla
09.2021 - Current
- Mediated discussions between victim and kidnappers in attempt to reconcile differences.
- Emotional support to every victim that we have
- Negotiated collective bargaining agreements.
- Participated in labor-management meetings to discuss labor issues.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Manegged approximately 20 cases of kidnapping and 25 cases of extortion
Banking Assistant
Coppel
11.2020 - 08.2021
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
- Maintained friendly and professional customer interactions.
- Processed applications for new accounts.
Education
Licenciatura - Criminalistics And Criminal Science
Colegio Libre De Estudios Universitarios
San Andres Cholula Puebla02.2017
Carrera Tecnica - Computer And Information Sciences
SIATI
Puebla07.2012
Skills
- Adaptability
- Conflict Resolution
- Assertiveness
- Emotional Intelligence
- Critical Thinking
- Problem Solving
- Decision Making
- Trust Building
- Body Language
- Active Learning
- Active Listening
- Influencing Skills
- Strategic Planning
- Risk Management
- Stress Management
Certification
- Victim's attention provided against crime
- Investigation Tecniques
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Kidnapping and Extortion Negotiator Police
Fiscalía General Del Estado De Puebla
09.2021 - Current
Banking Assistant
Coppel
11.2020 - 08.2021
Licenciatura - Criminalistics And Criminal Science
Colegio Libre De Estudios Universitarios
Carrera Tecnica - Computer And Information Sciences
SIATI
- Victim's attention provided against crime
- Investigation Tecniques
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