EdTwana Mc Duffie

• Operational Efficiency: Maintained high-volume productivity standards (stow rate) in an automated environment, ensuring rapid and accurate inventory placement to meet strict operational deadlines.
• Technical Proficiency: Expertly utilized RF scanning technology and automated robotic systems to track, log, and organize diverse inventory, ensuring real-time data accuracy for the fulfillment network.
• Inventory & Records Management: Managed physical and digital inventory across various bin sizes (6–18 inches), applying meticulous attention to detail to prevent discrepancies and optimize storage density.
• Team Collaboration: Partnered with Inbound and Outbound teams (Pickers and Replenishers) to streamline workflows and maintain a safe, high-functioning workspace.

Communication & Reporting: Maintained consistent communication with parents regarding children’s development, behavioral progress, and daily activities, ensuring a high level of trust and transparency.

Documentation & Record Keeping: Diligently documented daily progress and milestones, applying strong organizational skills to track educational and developmental goals.

Safety & Compliance: Ensured a 100% safe, clean, and healthy environment; maintained active CPR and First Aid certifications to manage emergency situations effectively.

Behavioral Management: Utilized patience and compassion to manage complex behaviors and resolve conflicts, fostering a nurturing environment for growth and education.

Workflow Coordination: Managed daily schedules, including meal preparation, hygiene assistance, and age-appropriate educational activities, demonstrating the ability to multitask in a fast-paced setting.

Sanitization & Safety: Maintained high standards of cleanliness and hygiene by sanitizing guest rooms and bathrooms in accordance with strict health and safety protocols.

Inventory Management: Monitored and replenished room supplies, ensuring essential items were consistently stocked for guest use.

Facility Reporting: Proactively identified and reported maintenance issues using HotSOS software, ensuring quick resolution of facility concerns and maintaining operational quality.

Efficiency: Managed a high-volume workload in a fast-paced environment, consistently meeting productivity targets and room turnaround deadlines.

Financial Accountability: Acted as Cash Lead, accurately processing monetary transactions, balancing registers

Operational Leadership: Managed daily department opening procedures, ensuring the facility was guest-ready and all workflows were established for the day.

Inventory Management: Conducted daily department inventory audits to ensure stock levels were maintained and supply chains remained uninterrupted.

Training & Mentorship: Facilitated the onboarding and training of seasonal staff, ensuring all new hires followed company policies and quality standards.

Customer Relations: Delivered exceptional service, resolving complex customer inquiries and maintaining a professional environment under high-pressure conditions.

Records & Document Management: Expertly sorted, reviewed, and batched complex legal files, maintaining high standards of organization and data integrity.

Revenue Cycle Support: Managed the end-to-end "opening and closing of encounters," including insurance verification for Medi-Cal, Medicare, and SSI patients.

Billing & Financials: Assisted with billing for services rendered, processed checks, and managed weekly consumer disbursement requests with strict financial accountability.

Patient Coordination: Welcomed patients and provided limited Case Management, connecting high-need individuals with essential resources such as food, housing, and emergency shelter.

Administrative Operations: Optimized office flow by managing multi-line phone systems, formatting professional correspondence, and generating daily operational reports for supervisory review.

Records Management: Maintained high data integrity through meticulous alpha-numeric filing, chart management, and high-volume data entry.

Communication Management: Managed a high-volume switchboard, directing inquiries and handling professional correspondence to ensure seamless office communications.

Financial Leadership: Acted as Cash Lead, maintaining accountability for monetary transactions and ensuring all financial tasks were completed with precision.

Operational Support: Provided versatile support across departments, assisting staff with data entry, meticulous filing, and meeting strict project deadlines.

Customer Excellence: Delivered exceptional service by resolving inquiries and maintaining a professional, welcoming environment for all visitors and staff.

Specialized Scheduling: Managed complex appointment scheduling for Workers’ Compensation patients, ensuring all legal and employer-required documentation was in place.

Medical Records Management: Maintained high-volume patient charts with strict adherence to organization and retrieval protocols.

Front-End Operations: Directed office traffic and patient inquiries via a high-volume switchboard, providing a professional first point of contact.

Compliance: Handled sensitive medical records and patient data in full accordance with HIPAA and state-specific workers' comp regulations.