Eduard Sarkisian

Summary:
Provided reliable, compassionate non-emergency medical transportation (NEMT) services for elderly and mobility-impaired individuals through Access Los Angeles and OCTA. Maintained a high standard of safety, communication, and care while adapting to dynamic schedules and addressing diverse rider needs in compliance with HIPAA and ADA guidelines.

Key Responsibilities & Achievements:

• Transported passengers to medical appointments, rehabilitation centers, and personal destinations, ensuring punctual, respectful, and supportive service throughout each ride.
• Assisted riders using mobility aids such as wheelchairs and walkers, prioritizing comfort, safety, and accessibility at all times.
• Communicated effectively with dispatchers, caregivers, and clients to manage route adjustments and accommodate last-minute changes.
• Performed routine vehicle safety inspections and maintained clean, well-functioning vehicles to support service reliability and rider confidence.
• Handled sensitive situations with patience and empathy, building trust and providing dignified care to vulnerable and elderly clients.

Summary:
Promoted five times over a 7-year period due to strong leadership, strategic thinking, and people-first management. Progressed from front-line customer service to company-wide operational leadership, ultimately overseeing 170+ employees across sales, transportation, marketing, and support functions. Recognized for improving performance, reducing costs, and leading major growth initiatives.

Key Responsibilities & Achievements:

• Directed company-wide operations across multiple departments (Sales, Transportation, Marketing, Admin), streamlining workflows, improving service timelines, and increasing operational efficiency.
• Led hiring, recruiting, and team development, onboarding dozens of drivers and office staff while coaching team leads and managers across multiple territories.
• Built and scaled high-impact sales strategies and marketing campaigns, resulting in a 44% revenue increase and successful market expansion.
• Implemented SOPs and cross-functional systems that improved internal collaboration and reduced operating costs by 31% over two years.
• Progressively promoted from Customer Success to Director-level leadership roles based on performance, initiative, and ability to deliver both strategic results and team development.

Former Roles: Director of Transportation, Director of Business Development, Director of B2B Sales & Marketing, Senior Customer Success Manager

Summary:
Advanced through multiple leadership roles over 9 years — including Customer Success, Transportation, B2B Sales, Marketing, Recruiting, and Operations — before being appointed Director of Sales, Marketing & Business Development. Led cross-functional teams, launched high-impact strategies, and implemented customer-focused initiatives that drove revenue growth, operational efficiency, and long-term client relationships.

Key Responsibilities & Achievements:

• Sales & Revenue Growth: Developed and executed regional B2B sales and marketing strategies that drove a 34% increase in revenue over three years, closely aligned with market trends and customer needs.
• Pipeline & Forecast Management: Oversaw full sales pipeline, revenue targets, and CRM systems, improving business development accuracy and team accountability.
• Customer Success & Key Accounts: Fostered strong relationships with key business clients, increasing customer retention and satisfaction by 43% through personalized engagement and value-added service.
• Transportation & Logistics Leadership: As Director of Transportation, optimized routing, dispatch, and delivery workflows to ensure reliable, on-time service and resource efficiency.
• Team Building & Talent Development: Recruited and coached office staff, sales teams, and drivers; designed hiring processes, structured onboarding, and cultivated a culture of performance.
• Market Expansion: Conducted market research, launched community outreach initiatives, and successfully penetrated new business territories to support long-term growth.

Summary:
Progressively promoted through three roles due to exceptional customer service, precision in financial transactions, and ability to build lasting client relationships. Demonstrated commitment to accuracy, compliance, and member-focused service while managing both individual and small business banking needs — skills highly transferable to Costco’s service-driven and detail-oriented work culture.

Key Responsibilities & Achievements:

• Cash Management & Accuracy: Maintained flawless cash drawer balancing across thousands of transactions, consistently resolving discrepancies to uphold financial integrity and accurate reporting.
• Transaction Processing & Security: Executed high-volume cash and check disbursements with speed and precision, strictly adhering to bank security protocols and regulatory compliance standards.
• Client Relationship Building: Delivered exceptional service through personalized interactions, cultivating long-term relationships and earning high levels of customer trust and satisfaction.
• Account Support & Service Expansion: Assisted clients with a full range of banking services including account openings/closures, loan application support, and service upgrades, resulting in increased engagement and retention.
• Sales Through Service: Regularly identified client needs during conversations and transactions, effectively cross-selling products and services that enhanced the customer’s financial well-being.
• Small Business Banking Support: In final role, provided tailored banking solutions to small business clients, building rapport and supporting account, credit, and cash management needs with a proactive, solutions-first mindset.

Summary:
Promoted three times within one year due to strong leadership, dedication, and outstanding customer service. Gained hands-on experience managing fast-paced operations, training team members, and resolving customer issues — foundational skills that align closely with Costco’s values of teamwork, efficiency, and community service.

Key Responsibilities & Achievements:

• Operational Leadership: Oversaw store opening, closing, and shift transitions, ensuring clean handovers, accurate shift reporting, and consistent operational flow.
• Customer Service Focus: Delivered prompt, courteous service while resolving customer concerns quickly, contributing to a welcoming and efficient store environment.
• Team Communication & Problem Solving: Acted as a liaison between staff and customers, promoting a positive environment and resolving real-time issues to uphold service standards.
• Transaction Management: Accurately handled high volumes of cash, credit, and return transactions with attention to security and speed.
• Peak-Time Support: Regularly volunteered for extra shifts and covered team absences to maintain staffing levels during busy hours and special events.
• Leadership & Mentoring: As a cashier lead and assistant manager, trained new hires and provided on-the-floor coaching to ensure consistency in service delivery and adherence to company standards.