Eduarda Bastos
Boca Raton,Florida
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Teacher's Assistant
Primary Learning Academy
Boca Raton, Florida
01.2022 - Current
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Maintained safety and security by overseeing students in recess environments.
- Prepared learning materials, helping teachers prepare for daily instruction.
- Worked with the lead teacher to monitor class schedule and take attendance.
Member Service Representative
BJ's Wholesale
Boca Raton, Florida
04.2020 - 05.2021
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Sales Representative
Ifixcellphone
Boca Raton, Florida
08.2021 - 01.2022
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Education
High School Diploma -
Olympic Heights Community High School
Boca Raton, FL08.2020
Skills
- Coordinating with Teachers and Specialist
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Service Recommendations
- Needs Assessment
- Appointment Scheduling and Confirmation
- Customer Account Management
- Understanding Customer Needs
- Upselling Products and Services
- Industrial Processes
- Courteous with a Strong Service Mindset
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Teacher's Assistant
Primary Learning Academy
01.2022 - Current
Sales Representative
Ifixcellphone
08.2021 - 01.2022
Member Service Representative
BJ's Wholesale
04.2020 - 05.2021
High School Diploma -
Olympic Heights Community High School
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