Eduarda Costa Gomes
Summary
Driven and accomplished Service Manager with a proven track record at Quality Auto Service Center, adept at problem-solving and customer service. Excelled in multitasking and organization, significantly enhancing customer satisfaction and loyalty. Skilled in financial management and team leadership, consistently met sales targets through effective upselling and resolution satisfaction.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Service Manager
Quality Auto Service Center
2022.09 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Service Advisor
Bernardi Toyota
2021.06 - 2022.09
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Followed up with customers to offer additional support and check resolution satisfaction.
Receptionist
Cummings Group - New Horizions
2020.09 - 2021.06
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Wait Staff Member
Cummings Group - New Horizons
2019.10 - 2020.09
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with residents.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Education
Associate of Applied Science - Small Business Management
Quinsigamond Community College
Worcester, MA05.2025
Skills
- Positive Attitude
- Multitasking and Organization
- Problem-Solving
- Time Management
- Customer Service
- Reliable and Responsible
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Manager
Quality Auto Service Center
2022.09 - Current
Service Advisor
Bernardi Toyota
2021.06 - 2022.09
Receptionist
Cummings Group - New Horizions
2020.09 - 2021.06
Wait Staff Member
Cummings Group - New Horizons
2019.10 - 2020.09
Associate of Applied Science - Small Business Management
Quinsigamond Community College
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